Team Leader

  • 439 E Prescot Rd, Liverpool L14 2DE, UK
  • Full-time

Company Description

Mecca is a leading operator of bingo clubs in the UK and our venues offer great-value food, drink and live entertainment. We aim to provide exciting gaming experiences for our customers in a safe and fun environment.

We are so sure you will love it here that we insist anyone thinking about joining us can visit Mecca as a customer and ‘try out’ being a team member. In this way, you get a chance to appreciate the unique experience of working at Mecca.

We know how valuable the right people are so once you have joined the team we want you to stay. We have a clear career path and great training to help you reach your potential and stay with us to build an exciting career in entertainment.

Job Description

As a Team Leader for Mecca Bingo, you will lead your team to ensure a memorable, first-class entertainment experience for all our valued customers. As a team leader you will carry out one of the most energetic roles within the team, creating the spark that ensures that our customers have a fantastic and memorable experience in our venues, enjoying all our gaming, entertainment, food and drink products in your venue. You will lead by example with your fun and engaging personality inspiring your team to deliver and your customers to return.

Mecca Team Members are the first point of contact and the face of Mecca – enthusiastically welcoming customers into our venues. As a Team Leader you will demonstrate and ensure that you and your team naturally promote our exceptional gaming, entertainment, food, drink and digital experiences. Interacting with customers, answering questions and creating a sense of ‘fun, entertainment and excitement’, whilst ensuring that you and your team put Safer Gambling and the care of our customers at the heart of what we do.

Confident to sell and demonstrate products and experiences, understanding the needs of the customer, selling and promoting relevant products to them.

Confident to recommend and promote food and drink. · Enthusiastically engage new and regular customers to all our products, explaining concepts, the new food and drink options and new entertainment experiences.

Provide expertise and guidance for all, problem solving and taking ownership of any customer concerns.

Proactively engage with the events and entertainment schedule, making customers aware of exciting events in advance.

Fun, friendly and entertaining – introduce a star-like personality to our venue whilst being professional and delivering the best service to customers.

Listen to customers opinions, suggestions and feedback - contribute to continuous improvement of our entertainment.

Generate innovative entertainment ideas that will appeal to our customers.

Give Feedback to your team on an ongoing basis. Coach and develop your team to exceed individual and club objectives.

Be fully aware of the 3 licensing objectives to protect our customers and the business. Ensure that your team understand the 3 licensing objectives.

Keep our customers safe from the potential harms of gambling in line with the Gambling Commissions’ licensing conditions and codes of practice. (LCCP)

Ensure that all customers are supported through the appropriate use of Know Your Customer and Safer Gambling conversations and process

Support the General Manager Designate and General Manager in new customer acquisition, through targeted outreach and promotional activity

Working with the Mecca support teams to resolve customer queries.

Key holding and operational responsibility for the venue.

Fulfill all required administrative tasks, which will include, slots machine administration and reconciliation, consumable product stock take and reconciliation, procurement processes, invoice reconciliation processes and daily administrative tasks.

Apply the principles of Health and Safety legislation to all aspects of customer and colleague welfare, completing all Health and Safety compliance records.  

Apply company security procedures and ensure that all cash handling is secured at all times.

Ensure that the venue is clean, tidy and safe at all times.

Provide information as requested by representatives of the Gambling Commission, Statutory and Company officials.

Qualifications

Knowledge and experience of working in a supervisory role in the leisure, experiential environment.

Experience of working in a sales driven environment.

Experience of working in a customer environment.

Fun, outgoing and confident and a natural leader who enjoys motivating a team to deliver results

You enjoy and want to have fun in your role, thriving on customer and team interaction. · Excellent communicator

Intuitive – sixth sense of knowing what your customer needs and wants and giving it to them. ·

Team Player –you need to be able work tirelessly with your colleagues, recognizing how others can also contribute towards your success. You support your colleagues helping them develop and support your line managers to deliver the vision of the Company, while developing yourself.

Creative –create entertainment and excitement and enjoy thinking outside-the-box.

Flexible and adaptable in responding to changing priorities and a dynamic customer base. · Calm under pressure, and comfortable in dealing with difficult conversations in a gaming environment.

Motivated to deliver excellent customer service, to every customer, every time.

You will lead by example in all areas of your role.

Enjoy coaching and developing teams

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