Retailer Services Manager

  • Sharjah, United Arab Emirates
  • Full-time
  • Career Site Team: Client Service & Sales
  • Travel: Yes, 5% of the Time

Job Description

About the job

Within the Retail Client Success team, you will lead a portfolio of key retail clients with the
energy, drive, and natural servicing and sales instincts and client mindset to succeed in the rapidly evolving CPG industry. As the retail client servicing manager, you’ll be responsible for client engagement, account management, presenting key market insights, and closing key gaps and growth opportunities within your existing and potential new client portfolio. You will ensure maximum client engagement and retention while eliminating risk of losing any cooperation. Managing the retail cooperation, you will also ensure timely and seamless delivery of retail data and leading any discussions with the clients to ensure the data delivery and quality in the required format.


● Retain and grow your clients by leading the client relationship within your client portfolio,
promoting C-Suite discussions, and interacting with a wide contact surface (beyond CMI)
in the client
● Become a trusted advisor to your clients by displaying curiosity to understand your
clients’ key business priorities, processes, growth strategy, and key stakeholders
● Communicates with your client with clarity, generating trust & empathy, and using
adequate industry and business repertory
● Add value to your clients’ business through the relevant analytical interpretation of
Nielsen deliveries and sharing consultative insights, translating this impact in
incremental revenue for Nielsen through new or repeat business
● Actively join selected existing regular client interactions or provokes new ‘open agenda’
client interactions, in order to identify relevant topics to develop better engagement, new
commercial leads and adhoc sales opportunities
● Lead the negotiation of new deals/contract renewals and build winning proposals with a
carefully-planned sales pitch and strong arguments against competitive offers
● Constantly monitor satisfaction in formal or informal interactions with client contacts to
maximize positive Nielsen impact
● Acts as the ‘voice of the client’ inside Nielsen, making sure decisions are client-centered
in all planning discussions and in identifying new revenue streams

About you

You’ve dabbled in research and analytics. And you have the communication chops to translate it all into conversation or presentations. While you may have worked with global cross-functional teams, you can also put your head down and focus on independent projects. Seeing the big picture takes attention to detail. You know what’s happening in big data and you’re ready to influence what’s next.


● Proven work experience as a client servicing representative in FMCG for at least 5 years
● Excellent knowledge of MS Office and Google Sheets, Slides, etc
● Familiarity with Sales practices along with the ability to build productive business
professional relationships
● Highly motivated and the target is driven with a proven track record in client servicing,
account management and making best use of the data and driving insights
● Excellent communication, selling and negotiation skills
● Prioritizing, time management, and organizational skills
● Ability to create and deliver presentations tailored to the audience needs
● Relationship management skills and openness to feedback

Additional Information

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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