Incident Response Manager

  • Chicago, IL, USA
  • Full-time
  • Career Site Team: Technology and Engineering
  • Travel: No

Job Description


Nielsen Connect empowers manufacturers and retailers to make bold decisions and transform their businesses with trusted data, solutions, and insights designed to drive progress. We collect and process billions of pieces of data every single day, transforming this raw information into cutting edge solutions powered by our unified platform - an open data ecosystem, built on Microsoft Azure. Our Connect platform is microservices-based, with all layers highly decoupled and focused, so we can move as quickly as technology evolves, and transform the consumer research industry in ways our clients have never seen before. 


The Incident Response Manager will oversee the day to day operations of the team responsible for cyber incident response, threat analysis, and digital forensics. Nielsen’s Cybersecurity Incident Response Team (CSIRT) relentlessly executes detect, respond, contain, and recover operations protecting our business while minimizing impact and reducing risk.


  • Design, development, implementation, and operation of an enterprise incident response program

  • Command high visibility incidents and report findings to senior leadership

  • Work closely with cross-functional teams to permanently resolve cyber related issues

  • Oversee security activities related to remediation of exploited system security vulnerabilities

  • Develop recommendations for technical security solutions that align with department vision and the needs of the business

  • Drive and/or participate in efforts to respond to privacy and security events

  • Manages the financial, time and resource aspects of a project against a set budget and project plan  

  • Define service levels and manage them for the Cybersecurity Incident Response area

  • Assist and prepare the budget, forecast, and capital equipment reports

  • Provide expert support for cyber forensics collections and analysis in support of both cyber protection and legal activities

  • Manage incident response activities globally and provide expert advice, tracking and reporting to local responders, local IT, and security staff

  • Guide Incident Response team with the collection, preservation and eradication of malware on systems

  • Provide expert advice on the identification and mitigation of risks as they are identified thru forensics analysis and vulnerability discovery

  • Conduct technical level and business discussions, as it relates to incident response, cyber forensics, and threat analytics

  • Performs other related duties as assigned


You live and breathe cybersecurity, giving you a detailed understanding of cybersecurity methodologies. You have an analytical mind and attention to detail rivaling Sherlock Holmes. Nothing out of the ordinary escapes you, and you can methodically troubleshoot any cybersecurity challenges.  You work effectively with team members and technical stakeholders to facilitate the integration of data from various technologies to deliver understandable, actionable reporting to improve Nielsen’s cybersecurity.


  • 5 year of relevant IT security experience

  • 3 years of information security management experience

  • 3 years  managing a multiple site incident response team

  • 4 years of utilizing forensics software tools, including live memory and systems analysis and “dead box” analysis and  managing vulnerability and risk scoring information for a multiple site network

  • Experience developing threat indicators to be used to develop SIEM alarms and correlated alerts

  • Experience integrating forensics tools to support Cybersecurity analytics in a SOC environment

  • Demonstrated a high level of knowledge associated with incident response activities in a distributed environment

  • Familiarity with security industry standards (ISO 17799, NIST 800 series, etc.) and best practices

  • Familiarity with the MITRE ATT&CK Framework and/or Cyber Kill Chain

  • CISSP, CISM, or CISA certification preferred

  • Demonstrate expert knowledge in one or more of the following information security disciplines:

    • Cyber Incident Response

    • Cyber Forensics

    • Malware Reverse Engineering

    • Cyber Threat Analytics


Additional Information

ABOUT NIELSEN We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation.

We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We’re bringing in data 24/7 and the possibilities are endless. See what’s next with us at Nielsen:

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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