At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

About the Role

As a member of the Nielsen Panel Relations team, you will be the primary point of contact for our panel households across the US. Your mission is to build and maintain strong relationships with participants, ensuring the integrity of our world-class media measurement data. Whether you are recruiting new households, conducting interviews, or providing technical support, you will play a pivotal role in motivating families to share their media habits and ensuring their active participation.

Key Responsibilities

• Engagement & Recruitment: Proactively reach out to pre-determined households via outbound calls, text, and email to persuade them to join Nielsen panels.

• Relationship Management: Act as a coach and support system for participating families, building rapport and resolving objections to ensure long-term retention.

• Data Collection & Interviews: Conduct detailed phone interviews to verify eligibility, gather demographic data, and maintain sample quality standards.

• Technical Support: Assist households with basic to advanced remote troubleshooting, ensuring equipment installation and connectivity (WiFi/Networking) are functioning correctly.

• Performance Excellence: Consistently meet or exceed productivity goals related to recruitment targets, data accuracy, and customer satisfaction.

• Bilingual Proficiency: Mandatory fluency in both English and Spanish (written and verbal).

• Education: High school diploma or equivalent work experience.

• Experience: * L1: No experience required.

  • L2/L3: 1–2+ years of experience in negotiation, customer service, or sales.

• Technical Skills: Strong aptitude for computer systems (iOS, MS Windows, Google Applications)

What You Can Expect (Benefits)

• Workplace computer equipment provided.

• Vacation: 12 to 16 days of vacation (depending on seniority/level) after the first year.

• Savings Fund: 13%

• Food Stamps: 9%

• Vacation Bonus: 50%

• Insurance: Major Medical Expense Insurance and Life Insurance.

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Nielsen is committed to maintaining a work environment free from any form of discrimination and harassment. Nielsen prohibits conduct that has the purpose or effect of interfering with terms or conditions of employment, or that creates an intimidating, hostile, or offensive work environment based on: race, skin color/national or ethnic origin/ancestry, religion/creed, physical or mental disability/medical condition/genetic information, pregnancy, marital status, sex/gender, gender identity/gender expression/sexual orientation, age, or any other characteristic protected by applicable law.

At Nielsen, we promote equal opportunities for all individuals and value a diverse and inclusive workplace.