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Role Purpose

The AdIntel International Quality & Delivery Specialist is accountable for the delivery of all client reports, with quality checks. The AdIntel Quality & Delivery Specialist will also work with our partner TCS (Tata Consultancy Service) to secure the on time loading of data, and also working with our internal teams to ensure all the work necessary is completed for a successful delivery. 

The role has a high visibility to Nielsen Clients & the reputation of Nielsen, since we are delivering and in direct contact with large international Clients (with large contract) such as Amazon, Cereal Partners, Chanel, Coca Cola, Diageo, Ford, Google, Hewlett Packard & Mars, just to name a few.  We often deal with the headquarter of  the Client but also they can be local Clients in some cases, so it is important that we meet SLA’s with quality.

Key Skill Requirements

• Clear & confident communication skills are essential.  This role requires frequent interaction with colleagues locally and internationally, as well as internal stakeholders
• Pro-active working.  Learn & apply what has been learnt for the role for future scenarios. The role requires the ability to flip from one piece of work to another at a short notice.  This requires flexibility and communication with the line manager
• Ability to work in a pressured environment
• Comfortable working within a team or on their own
• Due to the nature of the role someone that is organised, analytical, and uses outside of the box thinking to solve problems
• Needs a working knowledge of Microsoft Excel & ideally Salesforce

Personal Attributes/Previous experience

• Good organisational skills with the ability to prioritise work effectively
• Strong character
• Delivery focussed
• Communication Skills
• Flexibility
• Working as part of a team, and as an individual
• Attention to detail
• Analytical
• Degree candidate
• Client thinking. Is the format, the content appropriate & complete for the service for example?  Willing to follow up with internal teams to correct any issues and see the process through to completion
• Pro-active way of working
• Willingness to challenge internal & external stakeholders
• Experience in Quality roles/checking of data
• Improvement & streamlining of processes
• Excellent English communication (speaking & written) and grammar skills

Key tasks and responsibilities:

Workflow Management

• Own a portfolio of clients, ensuring deliveries are made on-time with a focus on quality.
• Support commercial working with the Ops team to ensure first time deliveries are made to a high standard and with fast delivery.
• Investigate client queries where necessary and respond to the client response team the findings clearly and concisely 
• Where necessary liaise with TCS to ensure loading of input data is completed on-time, allowing Nielsen to deliver on-time.
• Effectively escalate major issues to the Operations manager
• Training of peers.
• Attend daily meetings & handover meetings with the Commercial Team. 
•  
• Application Testing
• Assist where applicable with User Acceptance Testing to check work carried out by Tech Ops is suitable for the operations team

• Continuous Improvement

• At Nielsen we always strive to better our team members in order to be able to improve our quality and efficiency for our clients.

• IT Issues

• Escalate IT problems effectively and efficiently to minimise impact on the team and clients. 

• New Starter Induction

• Assist with training helping new starters learn their role

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