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Role Overview: The Identity Operations Analyst plays a crucial role in managing access controls, resolving identity-related issues, and ensuring compliance with cybersecurity policies. As part of our IAM team, you’ll contribute to enhancing Nielsen’s overall security posture.

Responsibilities:

1. Identity Ticket Management:

   • Promptly troubleshoot and resolve identity tickets and inquiries using system knowledge and team Standard Operating Procedures (SOP’s).

   • Interface directly with employees to address access and application integration needs.

2. Access Management:

   • Manage user accounts and access permissions within the organization’s identity management system.

   • Collaborate with the IAM team to ensure appropriate access levels across systems and applications.

   • Administer the IAM system daily, including user and group provisioning and deprovisioning.

3. Project Contributions:

   • Contribute to IAM projects, such as security enhancements and access control process improvements.

   • Create and contribute to operations improvements such as SOP’s, and team metrics/reporting. 

• Bachelor’s degree in Computer Science, Information Systems, or related field.

• Minimum of 2 years of experience in IAM or related roles.

• Proficiency with Okta, Active Directory, and CyberArk (strongly preferred).

• Strong understanding of access controls, identity governance, and security best practices.

• Excellent communication and collaboration skills.

• Ability to work independently and as part of a team.

• Willingness to work and support 24x5 shift coverage (Monday to Friday).

Additional Skills:

• Motivated and comfortable working independently to resolve customer issues.

• Stay informed about the latest IAM trends and incorporate best practices.

• Effective written and verbal communication skills to work directly with employees and represent the IAM program within Nielsen.

• PowerShell scripting for Active Directory operations a plus.

• IT Audit experience is a plus.

• Technological skills to assist in building and maintaining IAM processes.

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.