At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Our insights impact businesses around the world. Join our team to help bring high-quality and up-to-date data to our clients, every day. 

• The Operations Analyst works with the Sr Analyst to support the day-to-day processes ensuring best practices are shared and followed. 

• This position will support the Streaming Content Team under US Reference Data. The role includes critical analysis of streaming and traditional media to be used in Nielsen reporting all over the globe. 

• The ideal person for this role must be very flexible with their schedule, technology savvy, decision maker, a self-starter, has great organizational skills, is an intuitive and creative problem solver and can maintain a positive attitude under tight deadlines.

Role Details

• Participates in the daily production schedule which requires a Monday-Friday US EST working schedule.
• Execute procedures to meet internal / external SLA’s and quality
• Train and certify (where applicable) on business policy and standard operating procedures
• Adhere to standard operating procedures, business policy
• Work with process coordinators to develop and update procedures
• Implement new process improvement and programs
• Escalate issues, queries to manager / operations incident management
• Identify opportunities for procedure improvement Work with clients to complete day to day
• BAU activities Support on-call rotations or off-shift availability as required by the business
• Perform quality checks to ensure integrity of data for clients and downstream systems
• Verify system functionality and validation of reporting for clients
• Respond to client inquiries direct or indirect via the change requests
• Assist Process Lead/Team Lead with creation of and data gathering for KPI & Metrics
• Assist Process LeadTeam Lead with UAT reviews for new software releases

• Uses logic to analyze data and capability to draw conclusions and convey or provide advice or consultation to business leaders
• Ability to communicate clearly, concisely and effectively both verbally and in written communication
• Proficient with the use of GOOGLE desktop tools
• Proficient use of streaming services and devices
• Maintain composure and respond appropriately in stressful or crisis situations
• Ability to identify and leverage best practices
• Willingness to learn new technologies and adapt to change

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