Classic Vision Care is a private group practice looking to expand private practice optometry. 

Core Competencies: 

• Intermediate Technical Skills: Enhanced proficiency in optometric tasks, including accurate lensometry and pretesting.

• Effective Communication: Ability to convey complex information to patients clearly and empathetically.

• Sales and Customer Engagement: Strong sales skills with a focus on upselling and customer retention.

• Inventory Management: Competence in managing stock levels and understanding product range. Conducting monthly audits. 

• Quality Assurance: Commitment to maintaining high standards in all aspects of patient care and service delivery.

Key Deliverables:

• Effectively manage inventory

• Ensuring optimal stock levels of frames.

• Conduct pretesting and patient tech work with less than 5% error rate.

• Maintain or improve the rate of five-star Google reviews.

KPIs:

• Capture Rate: 45%

• Multi-Pair Sales: 10%

• FYS on Contacts: 65%

• Customer Satisfaction Rating: 85%

• 5 star Google Reviews : 3 per week

Continued Education: 

• Courses: Advanced Optics, Inventory Management, Intermediate Sales Techniques.

• Workshops/Seminars: Bi-monthly external seminars on opticianry trends and innovations.

• Certification: Encourage completion of ABO certification if not already obtained; Introduction to NCLE (National Contact Lens Examiners) certification.

Hourly Rate: 

• Approximately $19.50 - $23

Incentives: 

• $500 performance bonus

• One additional paid time off day.

• Reimbursement of ABO certification/NCLE certification