Reservations Agent

  • 4154 Village Green, Whistler, BC V0N 1B4, Canada
  • Full-time

Company Description

The Crystal Lodge & Suites is a Whistler hotel that truly provides every guest a unique and authentic Whistler experience. While surrounded by gorgeous mountains and the wonderful outdoors, Crystal Lodge is the one hotel that is located in the heart of Whistler Village.

The Crystal Family is comprised of The Crystal Lodge & Suites, Beacon Pub & Eatery and Basalt Wine + Salumeria. We are proudly independent and locally owned. We have an unbeatable location at the "centre of it all" in Whistler Village and we pride ourselves on giving the best experience to our guests, The Crystal Experience.

Job Description

The Crystal Lodge & Suites is seeking a Seasonal Reservations Agent to join our Reservations Team. This is a great opportunity for someone with sales, reservations or hotel front desk experience who knows Whistler and all of its amenities and activities very well.

The department works a mixture of shifts and if you join us before October 1st,  you will recieve $700 towards your spirit pass!

The Reservations Agent's primary role will be to provide a high level of customer service whilst responding to enquiries and completing reservations via e-mail, online and on the telephone. You will be expected to answer all incoming calls from current, new and returning guests who wish to stay with us at the Crystal Lodge & Suites.

You will provide efficient and informative advice to all customers that ensures that not only their needs are met in regard to hotel amenities, but also that the room they are looking to book meets their requirements.

A further aspect of the role is up-selling products and packages available to the guests at the time of booking. Learning about our customers stay is essential, and any information you received is to be provided to the front desk and housekeeping team to ensure that the Crystal Lodge & Suites remains a top choice here in Whistler.

This role supports the Revenue Manager, Sales & Marketing Coordinator and Sales Coordinator. You will also work closely with the Front Desk Team.

The ideal candidate will have either Front Desk or reservations experience within a medium sized property. Previous experience within a customer service setting is essential, and any experience in a sales role is desirable.

You will be positive and motivated team player who can provide outstanding customer service to our guests and have the ability to identify where revenue can be maximized. You must be local to Whistler and already have knowledge of all of its amenities and activities.

Excellent computer, communication (written and oral), organizational and time management skills, along with the ability to manage tight deadlines are essential.

Only those eligible to work in Canada will be considered. Please note, we are currently unable to provide support for those looking to immigrate to Canada. 

Additional Information

Here at the Crystal Lodge & Suites, we offer the following benefits:

• Competitive wage
• MSP and medical benefits for full-time employees
• Staff discounts and perks
• Ski pass credit (full-time employees)
• Golf discounts at GolfBC courses
• A fun and positive work environment
• Great location in the centre of Whistler Village with easy access to transit
• A dedicated and supportive management team
• Fun staff events year round