About the Organization: The Artemis Center for Guidance was founded on the premise that all individuals have inherent abilities to cope with life’s hardships and navigate transitions. We believe that with skilled guidance to access one’s strengths and make thoughtful decisions, each person can lead a productive and happy life.

We specialize in Maternal Mental Health and Obsessive-Compulsive Disorder but also offer a full range of counseling services, including: individual and couples therapy, play therapy for children, counseling for teenagers and young adults, military family readjustment guidance, treatment for those recovering from eating disorders and victims of sexual, physical or emotional trauma.

Our therapists honor individual differences and draw on each client’s family and cultural strengths. Utilizing the most current interventions, shown empirically to be highly effective, our goal is to assist our clients to strive toward and reach their highest potential.

We take pride in our desire to help the next generation of clinicians learn and grow in their clinical skills and experiences. Our highly trained supervisory staff are ready to assist our graduate interns face the challenges and celebrate the joys of working in the mental health field.  

Job Title: Director of Practice Operations

Also Known As (Day-to-Day): Practice Manager or Ops Director

Location: Turnersville, NJ (In-Office Only)

Schedule: Full-Time, Monday–Friday

Reports To: Director of Clinical & Operational Services

Position Summary:The Practice Manager oversees the day-to-day administrative and operational functions of a busy, multi-location psychotherapy group practice. This is a hands-on leadership role responsible for supervising administrative staff, managing client intake systems, ensuring smooth front- and back-office workflows, and collaborating with clinical leadership to maintain a high standard of service delivery. This role is ideal for someone who thrives on organization, accountability, and continuous improvement.

Key Responsibilities:

• Supervise and support a team of virtual assistants and part-time on-site receptionist
• Manage daily office operations including phones, email responses, voicemail management, and scheduling oversight
• Oversee the new client intake process including paperwork review, insurance verification, and onboarding coordination
• Monitor and track billing and claims workflows in collaboration with the billing team
• Create and maintain SOPs for administrative processes and staff onboarding
• Ensure proper documentation, communication, and follow-through on all administrative tasks
• Identify and resolve bottlenecks in workflow, communication, and team execution
• Generate and review operational reports such as intake volume, cancellations, claim denials, and task completion
• Coordinate and run weekly admin check-ins; maintain accountability and morale across the team
• Support clinical leadership with operational rollouts (e.g. new service lines, policy updates, or team growth)

Compensation:Salary range: $60,000–$75,000 annually, based on experience and qualifications.Full-time, salaried, exempt position. Benefits available.

📝 To Apply:

Please submit your resume and a brief cover letter, explaining why this role is a good fit for your skills and what excites you about joining a mission-driven mental health practice. Please also include salary expectations.

✅ Required Screening Task:

Imagine it’s Monday morning. You walk into the office and find these issues waiting for you:

• A client left a voicemail upset about billing
• A virtual assistant is asking how to handle an insurance denial
• One of the clinicians forgot to clock her hours for payroll
• The front desk is out of printer paper
• The CEO is expecting an admin update by noon

In bullet points or short paragraphs, explain how you would prioritize and delegate these tasks. Include this task with your cover letter or as a separate attachment.

Qualifications:

• Minimum of 3 years in administrative leadership or healthcare operations (mental health setting strongly preferred)
• Demonstrated experience supervising remote and/or in-person admin staff
• Excellent written and verbal communication skills
• Highly organized with strong follow-through
• Comfortable using Google Workspace, Slack, electronic health records (Valant experience a plus), and task management tools (e.g., Asana, Trello, etc.)
• Ability to manage multiple priorities and maintain a calm, client-centered presence in a fast-paced environment

Ideal Candidate Will:

• Take initiative and proactively solve problems before they escalate
• Demonstrate comfort leading both people and systems
• Be emotionally intelligent and approachable while holding others accountable
• Have a mindset for efficiency and improvement, not just maintenance

All your information will be kept confidential according to EEO guidelines.