At JDP we’re experts in civils drainage and water management.  For over 50 years we’ve been combining quality products, knowledgeable staff, dedicated delivery, a national branch network and technical assistance to be a one-stop shop for our customers.  All this and focusing on excellent customer service is why we continue to succeed and grow.  We also pride ourselves on being a great company to work for!

We are looking for a temporary Credit Controller to join our team based in our Head Office, Longtown. If you have a passion for finance and enjoy working in a fast-paced environment, this opportunity is perfect for you! 

For this role we are looking for someone has experience in all aspects of credit control has a professional telephone manner, a high degree of accuracy, and is confident using Excel spreadsheets and outlook. 

Responsibilities and Duties:

- Solely responsible for your own ledger with an approximate ledger value of £2 million, ranging from 750 – 1000 customers per ledger.

- Expected to prioritise your own workload and contact all customers on your ledger, bringing in cash to meet your individual and team monthly targets.

- Allocate all forms of incoming payments to customer accounts accurately.

- Communicate effectively with all head office departments, branches nationwide and external bodies.

- Answer incoming calls from customers and deal with queries or pass them onto the relevant department.

- Liaise with branch/regional sales offices to rectify any invoice queries and raise credit notes according to company procedures in a timely manner.

- Make informed credit limit decisions for customers following set company procedures and carry out stop lists for overdue accounts.

- Have the capability to troubleshoot day-to-day problems, ensuring the same problem doesn’t recur in the future.

- Maintain and keep up-to-date customer credit limits with the ability to be proactive and obtain higher credit limits for key customers as needed through the company insurance provider.

- Maintain a detailed ledger and follow set company procedures to notify/escalate potential bad debts.

You must UK based with the right to work - please do not apply from abroad, this is not a role that can be sponsored.

A solid understanding of customer operations processes is beneficial, as is familiarity with best practices in customer service operations. While knowledge of the SAP Business One System is advantageous it is not essential.

Benefits

• Competitive salary
• Contributory pension scheme
• Staff discount