Company Description

Tesco Bengaluru: We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.
Tesco Technology consists of people from a number of different backgrounds, but having a common purpose to serve our shoppers a little better every day with our retail technological solutions. We shared a common interest in harnessing innovations in technology to enhance their shopping experience at Tesco stores. Whether making products, software or systems, our teams focuses on various aspects from taking strategic ownership of the architecture to delivering technological solutions such as design, testing, deployment, infrastructure, operation and security of the systems to ensure agile, smooth and safe operations. These help us to deliver the maximum business impact. Teams refine their internal processes to best fit their own needs, working to build core capabilities in application and services. We collaborate globally across teams to build end-to-end customer-facing solutions, as well as to share knowledge, experience, tools and techniques.
At Tesco, inclusion means that Everyone?s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.
Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.
Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues ? who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Job Introduction

The Experience API (xAPI) team’s mission is to be the primary information delivery backbone for digital experiences across Tesco Customer, Colleague and Supplier.

The xAPI powers Tesco’s digital shopping experience, enabling Tesco customers to shop across a range of applications and devices including websites, mobile apps, tablets, voice assistants, in-store tills, and scan-as-you-shop handsets. Supporting UK, ROI and CE markets, the xAPI connects other API services such as Identity, Customer Order, Digital Content, Search and Recommendations, Contact, Transport, Address and Payment, and many more.

The xAPI platform is an orchestration and abstraction layer that provides a GraphQL based ‘Experience API’ interface that enables ease of integration between Tesco’s front-end applications and back-end services. Leveraging GraphQL, the xAPI allows our customer facing teams to specify the data they need, making it easier to aggregate requirements from multiple sources across Tesco. Our success is the difference between millions of happy customers or millions of missed opportunities.

The product engineering culture at Tesco focusses on problem solving and not on solution led outcomes. We aim to balance an empowered environment where teams have end to end ownership and decision making; alongside standards, guidance and paved roads which minimise re-learning and duplication.

As the Product Manager for xAPI product, you will be responsible for defining the product strategy and roadmap. Leading the product development efforts, you will craft the strategy from the outcomes expected, using the Agile product development methodology.

You will work with the business teams to understand customer needs and translate them into product requirements. You will co-ordinate with your engineering team to prioritise initiatives and plan business and platform features, thereby iteratively improving both the functionality and usability of your product, setting up for success.

Main Responsibilities

· Proactively partner with peers and senior stakeholders to evolve the future direction of the xAPI as part of the wider business strategy

· Protect the long-term direction through the effective decisions you agree with your customers.

· Understand key user personas, customers & stakeholders across Tesco technology team and their pain points.

· Accountable for the performance/adoption of the product and work towards achieving the Outcomes and Key Results (OKRs)

· Prioritise work and decisively resolve trade-offs with peers and senior leaders

· Liaise with the program management team for business initiatives to plan dependencies thereby effectively prioritising xAPI deliverables.

· Analyse & evaluate business requirements by liaising with the business team.

· Translate and derive xAPI product requirements from business requirements by participating in broader solution conversations with other product teams within Tesco (using for example user stories with acceptance criteria, functional and non-functional requirements).

· Steer planning sessions by working with the engineering counterparts to plan the work that will deliver maximum business value in least effort

· Drive the acceptance and adoption of ideas and improvements with product teams and engineering stakeholders

· Prioritise coordinate and communicate the resolution of live product issues independently

· Provide leadership and direction to team on short-term tasks/near-term priorities

· Be the subject matter expert and point of contact for the xAPI team

Key people and teams you work within and outside of Tesco

· Members of your Product team

· xAPI Engineering Team

· Front-end and back-end Product Teams

· Colleagues and technical stakeholders across Tesco Technology

· Senior Management, and Product and Technology Directors

Skills relevant for the job

· Experience as a PaaS or SaaS Product Manager

· Experience in managing API-based products and services on public and private cloud.

· Knowledge and understanding of API standards like REST, GraphQL and API data interchange formats like JSON, XML etc.

· Prior technical background and experience in software development.

· Understanding of APIs and the art of the possible

· Understanding of User Research/ Design Thinking concepts

· Knowledge of Agile methodologies, writing effective user stories/ acceptance criterions

· Excellent facilitation to effectively facilitate requirement gathering/elicitation sessions with senior business leaders/stakeholders

· Strong decision making and prioritization skills, especially when multiple trade-offs are involved, and faster decision are required

· Empathy and good listening skills to understand the needs/ pain points of your customers/stakeholders

· A methodical/ analytical approach and great problem-solving skills

· Attitude and the aptitude to learn new product area/domain quickly

· Great presentation and persuasion skills

· Team player who could work collaboratively with other members of the team

· Great people skills and can gain respect and trust of team members and others working with you

· Ownership, responsiveness, and commitment towards assigned work

· Highly numerate and comfortable working with data

· Excellent written and verbal communication skills

Important Notice: 

On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events. 

Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution. 

In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free report the incident at [email protected]