Sr Associate-Assets & Estates
- Full-time
- Group Function: Tesco Business Services
Company Description
We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.
At Tesco Business Services, we have a mission to simplify, scale & partner to serve our customers, colleagues and suppliers through a best in class intelligent Business Services model . We do this by building a world class business services model by executing service model framework right at the heart of everything we do for our worldwide customers. The key objective is to implement and execute service model across all our functions and markets consistently. The ethos of business services is to free-up our colleagues from a regular manual operational work. We use cognitive technology to augment our key decision making. We also built a Continuous Improvement (CI) culture across functions to drive bottom-up business efficiencies by optimising processes. Business services colleagues need to act as a business partner with our group stakeholders to build a collaborative partnership driving continuous improvement across markets and functions to lead the best customer experience by serving our shoppers a little better every day.
At Tesco, inclusion means that Everyone?s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.
Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.
Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues ? who in turn help to build the success of our business and reflect the diversity of the communities we serve.
Job Description
Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:
Understands business needs and in depth understanding of Tesco processes
- Builds on Tesco processes and knowledge by applying CI tools and techniques.
- Responsible for completing tasks and transactions within agreed KPI's
- Solves problems by analyzing solution alternatives
- Working on Performance reports for Partners and debt tracking
- Coordination with Retail partners and deliver assigned tasks which includes reports, trackers, installations, etc.,
- Follow up with Tesco Maintenance teams to resolve maintenance Issues for Retail partners
- Supporting the Retail partners with queries and resolution
- Managing Critical paths and milestone trackers for Retail partnerships processes
- Create/Update relevant databases with accurate information as per the requirement and timelines
- Manage generic e-mail in boxes, responding, prioritising and escalating as required
- Support the System Data & Payments Manager to ensure all related processes are up-to-date & accurate
- Systems Administration of Payments and Property data bases
- Information from demands (Rents, Rates, Insurance, Service Charge, IPI Debt and concessions) are upload within agreed KPIs & accurately.
- Work in collaboration with 3rd party consults and UK A&E team to ensure all tasks are completed as required
- Complete due diligence on all payments that are uploaded to payments data base, before full runs are initiated
- Deal promptly with all pay/receivable queries from Suppliers, Local Authorities & Enforcement officers.
- Working closely alongside colleagues to create and maintain standard operating procedures & process documents
- Escalating in a timely and appropriate manner
- Adhere to all agreed processes, procedures and polices ensuring that segregation of duties are maintained
Qualifications
Operational skills relevant for this job:
MS Office – Advanced
Eye-to-Detail
Excellent communication and Cultural awareness
Analysis & Decision Making
Problem solving and stakeholder management
Knowledge of Property Systems (Verisae/ Lucernex)
Advanced Data Collation & Email Acknowledgment
Process Mapping tools & techniques
Usage of databases such as MRI & Oracle fusion
Workload Prioritisation
Experience relevant for this job:
Any Graduate (Preferably Commerce)
1 year admin finance & Property system experience
Dealing with payment queries from Landlord & Tenant,
related to payment of accounts,account reconciliations and accounts receivables
Audit and compliance exposure
Additional Information
Important Notice:
On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.
Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.
In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free report the incident at [email protected]