Tesco Bengaluru: We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.

The Infrastructure Engineering team design, develop and operate all infrastructure used by Tesco Technology across our data centres, offices, stores and distribution centres. This encompasses multiple domains; private and public cloud, connectivity, end-user computing, CI/CD and monitoring toolkit. This includes both 3rd party and internally developed infrastructure applications and infrastructure that support the wider Tesco business. 

Role Summary:

The Head of Systems Engineering role is accountable for determining the strategic roadmap for their technical area whilst providing leadership for their team. In this role you will communicate with employees stakeholders customers vendors to ensure our company’s technologies are developed and used appropriately. With a good understanding of current technological trends and variety of business concepts able to demonstrate strategic thinking and strong business acumen.

As a HoSE I can:

• Lead a team to develop technical aspects of the company’s strategy to ensure alignment with its business goals.
• Discover and implement new technologies that yield competitive advantage.
• Supervise system infrastructure to ensure functionality and efficiency.
• Monitor KPIs (Key Performance Indicators) and IT budgets to assess the success of technology/service deliveries.
• Use stakeholders’ feedback to drive necessary improvements and adjustments to technology
• Represent Infrastructure/Systems Engineering across all of Tesco Technology and with suppliers
• Lead an engineering team(s) who are responsible for developing delivering and running the Technology services and products.
• Collaborates with other Engineering Department Leaders and Leads to ensure that service delivery and project requirements are being met.
• Prerequisites for Role Skills as demonstrated by Systems Engineering Manager or prior experience of leading enterprise technology departments.

System Engineering Skills:

Design

• An experienced leader who can lead structure and develop a high-performant team. Ensuring quality of design solutions spanning multiple technologies.
• Ensure security is by design.
• Demonstrate strategic vision define Infrastructure strategy and drive priorities within the delivery programmes to reflect the business strategic direction.
• Use personal experience and an innovative approach to support and plan for growth within Systems Engineering and translate it into a technology and team roadmap.
• Demonstrate commercial acumen and have extensive experience managing vendors and suppliers.
• Accountable for resource planning to ensure the successful delivery of projects and support across the team.
• Drive adoption of new tools and techniques being able to understand their value and impact.
• Drive innovation through transformation and Continual Service Improvement.

Leadership & Potential:

• Collaborate across multifunctional departments to drive forward the development and adoption of existing and new technologies to the infrastructure stack.
• Collaborate with a wider area or teams to drive overall enterprise design
• Motivate your team with clear expectations and provide recognition.
• Creating a positive and supportive culture in your team by promoting teamwork work-life balance.
• During volatile and uncertain situations able to anticipates and overcomes obstacles with a pragmatic approach to achieve goals and commitments. While exhibiting high responsiveness by reacting quickly and positively to significant and major events
• Develop skills and capabilities in the team through performance reviews (objectives reviews feedback etc.) engagements (meetings discussions escalation and resolution of issues) training and career development conversations.
• Build a culture of recognition and reward to build a positive and supportive team.
• Proficient in spoken and written English and comfortable communicating with senior stakeholders as well as engineers.

Drive

• Drive to succeed and deliver and to see beyond the formal boundaries of your role.
• Willing to challenge others as well as yourself and taking appropriate risks.
• Ability to bounce back and adapt to setbacks.

Judgment

• Anticipating and identifying issues and opportunities quickly and responding with agility to changes.
• Identify criticality of issues and understanding the business impact and liaising with the right teams to resolve the issues
• Using a bigger picture perspective to approach issues and make a decision with an open-mind
• Analyses organizational risks associated with the decision including those with long-term impacts before committing to action.
• Guide difficult decision-making processes and help the team to reach consensus.

Influence:

• Be effective by Showing humility using challenge and feedback to improve
• Effectively navigating based on insight into the dynamics of the organization and the people around you.
• Able to impact as well as to adapt your approach to connecting with respond to and persuade others across your business unit through influence.

Technology Understanding:

Person in this role expected to have strong conceptual understanding and experience in following workplace solutions and services:

• Active directory and Microsoft 365 productivity and collaboration stack
• Endpoints lifecycle management including Windows/Mac/Android devices
• File and Print services
• Citrix and VMware Horizon virtualisation
• Device management platforms – MECM JAMF-pro SOTI
• Cisco Telephony and telepresence including contact centres

Operations:

• Oversees administration and availability of systems and services that the team is accountable for.
• Ensure security of data network access and backup systems.
• Establish global standards and ensure these are enforced and adhered to.
• Manage and lead multiple engineering teams to support services and development.
• Improve technical excellence in the teams for meeting technical standards and processes.
• Drive long-term and strategic initiatives to improve service and operational efficiency.
• Manage vendor contracts maintenance agreements and upgrades.
• Oversee and guide changes to services and how to request changes in response to incidents or problems to mitigate the impact of service unavailability – Will review
• Own and drive major incidents with clear post-incident root cause analysis documentation.
• Identify the correct procedures or channels for resolution of unique challenges.
• Define strategic and operational objectives which correlates with the business goals or vision.
• Aware of all high-impact changes and projects in Infrastructure Services and take proactive measures to ensure the stability of service.
• Drive service improvements that are focused on customer satisfaction and operational efficiency.
• Responsible for hiring objective setting coaching employees and support for individual's career growth.
• Cultivates innovative ideas and challenges the status quo.

Finance & Commercials:

• Familiarity with business and financial principles including managing budgeting and forecasting.
• Experience contributing or running RFP processes.
• Ability to support business cases by evaluating suitable products for their technology and commercial impact on Tesco and assist the business team in making the right decision.
• Understand how the procurement process works in Tesco and can effectively apply the knowledge in planning and influencing product roadmaps.
• With a good understanding of translating the maintenance cost of any services in engineering analyse explore and identify opportunities to reduce the maintenance cost of services.

Important Notice: 

On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events. 

Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution. 

In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free report the incident at [email protected]