Mgr-Solution Design&Transition
- Full-time
- Group Function: Tesco Business Services
Company Description
We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.
At Tesco Business Services, we have a mission to simplify, scale & partner to serve our customers, colleagues and suppliers through a best in class intelligent Business Services model . We do this by building a world class business services model by executing service model framework right at the heart of everything we do for our worldwide customers. The key objective is to implement and execute service model across all our functions and markets consistently. The ethos of business services is to free-up our colleagues from a regular manual operational work. We use cognitive technology to augment our key decision making. We also built a Continuous Improvement (CI) culture across functions to drive bottom-up business efficiencies by optimising processes. Business services colleagues need to act as a business partner with our group stakeholders to build a collaborative partnership driving continuous improvement across markets and functions to lead the best customer experience by serving our shoppers a little better every day.
At Tesco, inclusion means that Everyones Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.
Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.
Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues who in turn help to build the success of our business and reflect the diversity of the communities we serve.
Job Description
Help business fundamentally redesign processes and experiences to create new sources of value digitally reinvent operations for great efficiency and transform the enterprise through traditional and digital routes
In this job I am accountable for:
- Work with TBS global stakeholders as an expert in the transition process to project manage global deployments with all business units across the firm
- Perform process maturity assessment & execute process transitions from initiation to project handover to delivery
- Delivery of projects successfully that help Tesco bring its Service Model to life.
- Lead full solutions life cycle projects
a. Scope definition
b. Design the People Process Technology solution
c. Design service delivery model including service placement
d. Identify risk and develop mitigation strategies for the project
e. Lead business case development for the project track & govern business case realisation
f. Oversee transition strategy as relevant
g. manage overall project
- Following our Business Code of Conduct and always acting with integrity and due diligence
Key people and teams I work with in and outside of Tesco:
1. Functional leaders at TBS
2. Functional Leaders in Tesco Markets or Countries
3. Central Transformation Teams
4. TBS Transformation PMO
5. Finance teams (TBS & Markets) for business case
Operational skills relevant for this job:
Stakeholder management, Problem solving, Process Coaching, Operations Delivery, Improve Team's Productivity and Performance, Solution Design - Emerging Technologies, People Policies and Processes, Conceptual Application in Business Context
Experience relevant for this job:1. Experience in management consulting 2. Led large scale organisational change projects involving people process and technology 3. Full lifecycle experience of transitions 4. Experience of working with global stakeholders 5. People & team management is preferred 2. Excellent written and oral communication skills
Additional Information
Important Notice:
On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.
Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.
In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free report the incident at [email protected]