Tesco Bengaluru
We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.
At Tesco Business Services, we have a mission to simplify, scale & partner to serve our customers, colleagues and suppliers through a best in class intelligent Business Services model . We do this by building a world class business services model by executing service model framework right at the heart of everything we do for our worldwide customers. The key objective is to implement and execute service model across all our functions and markets consistently. The ethos of business services is to free-up our colleagues from a regular manual operational work. We use cognitive technology to augment our key decision making. We also built a Continuous Improvement (CI) culture across functions to drive bottom-up business efficiencies by optimising processes. Business services colleagues need to act as a business partner with our group stakeholders to build a collaborative partnership driving continuous improvement across markets and functions to lead the best customer experience by serving our shoppers a little better every day.
At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.
Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.
Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve.

To support as an administrator for Academy Online portal & deliver quality and reliable service to my customers /colleagues as per agreed Key Performance Indicators/ guidelines.
- Following our Business Code of Conduct and always acting with integrity and due diligence
- Identifying operational improvements and finding solutions by applying CI tools and techniques
- Responsible for completing tasks and transactions within agreed KPI's
- Knows and applies fundamental work theories/concepts/processes in own areas of work
- User Administration - Login issues - User logins Password reset and First time access for colleagues
- Course Administration- Course issues - Course completion loading unable to sign up to the course. Setting up Face to Face and E-Learning courses
- Site Administration- Manage audience rules and members Create and update learning path etc
- LiveHelpNow - Live help to colleagues regarding logins course access and completion update user profile resolve tickets raised in Live Help within 24 hours
- Ability to develop in competence to use new new softwares
- Suggest improvements that will reduce the manual tasks and escalate issues ideas and potential solutions within the wider eLearning team

Basic MS Office – Excel Word Eye to detail Speed and Accuracy Planning and Organising