Systems Engineer I

  • 81 - 82, EPIP Area, Whitefield, Bengaluru, India
  • Full-time

Company Description

Tesco Bengaluru: We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.
Tesco Technology consists of people from a number of different backgrounds, but having a common purpose to serve our shoppers a little better every day with our retail technological solutions. We shared a common interest in harnessing innovations in technology to enhance their shopping experience at Tesco stores. Whether making products, software or systems, our teams focuses on various aspects from taking strategic ownership of the architecture to delivering technological solutions such as design, testing, deployment, infrastructure, operation and security of the systems to ensure agile, smooth and safe operations. These help us to deliver the maximum business impact. Teams refine their internal processes to best fit their own needs, working to build core capabilities in application and services. We collaborate globally across teams to build end-to-end customer-facing solutions, as well as to share knowledge, experience, tools and techniques.
At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.
Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.
Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Job Description

The Role – System Administrator – Aha! Enterprise Platform

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business the following provides an overview of the role’s key responsibilities and measures:

•Determine ways to optimise and improve JIRA setup and process workflows
•Maintain a high level of service within the tool – responsible for ensuring monitoring is up to date and applied across the platform
•Provide recommendations to end users and teams on best practices and standards when implementing and leveraging processes within the JIRA platform ensuring system wide standards are adhered to
•Provide user management training and support for JIRA to development and project teams
•Customize workflows for multiple projects and create custom fields new issue types workflow statuses transitions post-functions field configurations mandatory fields and workflow schemes
•Create apply and maintain built-in customization and third party add-ons to extend JIRA functionality as needed
•Support and manage integrations to external systems as required
•Create and maintain detailed technical and user-facing documentation
•Perform application and system administration tasks including data backups and scheduled jobs.
Key Skills and Experience

You’ll need to demonstrate:

•Advanced knowledge of JIRA tool and features with excellent understanding of general administration and configuration to maximize efficiency in using the tool

•Experience in the administration configuration and support of JIRA which may include some or all of the following:
oJIRA Agile add-ons associated plug-ins and extensions
oProject Setups Epics Components
oJIRA advanced customisation (fields issue types workflow)
oJIRA Access and administration
oAdvanced custom JQL
oGroovy scripting

•Strong understanding of business processes and experience in using JIRA to maximize and improve those processes
•Strong understanding of SDLC and agile methodologies
•Skills to develop solutions for integration with other tools automate manual processes data migration routines and extract data for reporting and analytics purposes
•Experience with cloud technologies such as AWS

• Experience with Linux system administration (installing applications on VMs monitoring performance tailing logs etc)

•Familiarity with LDAP integration


•Flexibility ability to plan and organise responsiveness creativity self-starter
•Able to build solid working relationships with peers and senior leadership
•Ability to demonstrate strong written verbal communication and presentation skills to all levels of seniority and disciplines within the organisation.


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