Tesco Bengaluru: We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.
Tesco Business Services is a multi-disciplinary team that brings Tesco's Service Model to life. It aims to create a sustainable competitive advantage for Tesco by standardising processes, reducing cost to serve, enabling agility in the business and empowering colleagues to do even more for their customers. With cross-functional expertise, multi-locational teams supported by strong governance, Business Services reduces complexity and provides high quality services for its customers. The goal is to offer world-class service with real expertise delivering value for Tesco customers, and our shareholders. The organisation will create centres of excellence for improving economies of scale – freeing up our functional experts to deliver an enhanced customer experience. Learn more about Business Services and how we enhance customer experiences, provide cost leadership and indirect benefits for Tesco as we continue to serve enhances customer experiences.

- Advocating our Code of Business Conduct and always acting with integrity and due diligence
- Driving and implementing CI Projects and innovations for teams
- Pro actively understanding business issues and challenges of operations; identifying strengths/weaknesses and suggesting areas for improvement
- Acting as a first point of contact for the team on process coaching on the job training coordinating and communicating
- Managing relationships with multiple stakeholders managing escalations within the process
- Meeting operational goals strategic planning & KPIs
- Maintaining weekly/periodic KPI reports for the team to track and measure BAU operations
- Contributing towards central C&P strategy projects
- Working with the Operations Manager to provide feedback on individual and team performance
- Working with the senior associate & trainers to ensure process documents are in place and up to date

Operational skills relevant for this job:
Adv MS Office – Excel Word PowerPoint
Eye-to-Detail
Planning & Organising
Process Mapping Tools and Techniques
Problem Solving
Process Coaching

Adv MS Office – Excel