Front Office Manager

  • Full-time

Company Description

Tomorrowland presents Terra Solis Dubai, a brand-new desert destination.

REDISCOVER YOUR SERENITY - A magical oasis, away from all the noise, where you live to the rhythm of the sun

WAKE UP FROM A NIGHT UNDER THE STARS - A unique glamping experience in the Arabian Dunes

CELEBRATE LIFE BY THE POOL - A vibrant, yet relaxing pool scene

DELIGHTFUL TASTES & AROMAS - Exquisite restaurants serving tastes from around the world

Experience the light and warmth of extraordinary hospitality

Job Description

  • Responsible for the efficient management of the front office operations, including all related services to ensure profitability through proper planning, organizing, directing, implementing and control.
  • Ensure ongoing liaising and coordinating with all departments of the entity to ensure total guest satisfaction.
  • Ensure that Team Members are prepared and well-informed to deliver an exceptional experience to Guests from check-in through check-out.
  • Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue

Maintains a professional cohesive team by hiring, training, coaching, counseling and developing the most qualified individuals.

Qualifications

  • OPERA/Fidelio/WINHMS knowledge
  • Computer/MS Software Applications skill
  • Effective communication skills
  • Proactively assists customers
  • Ability to attend emergencies in a level-headed manner
  • The ability to multitask
  • Professionalism
  • Attention to Detail & Quality
  • Problem Solving and Decision Making
  • Interpersonal Skills
  • Customer service oriented
  • Effective communication skills

Additional Information

  • Two (2) years minimum experience in similar position in a five- or four-star hotel.
  •  UAE/GCC local market experience