Tomorrowland presents Terra Solis Dubai, a brand-new desert destination.

REDISCOVER YOUR SERENITY - A magical oasis, away from all the noise, where you live to the rhythm of the sun

WAKE UP FROM A NIGHT UNDER THE STARS - A unique glamping experience in the Arabian Dunes

CELEBRATE LIFE BY THE POOL - A vibrant, yet relaxing pool scene

DELIGHTFUL TASTES & AROMAS - Exquisite restaurants serving tastes from around the world

Experience the light and warmth of extraordinary hospitality

To assist guests in all Front Office-related functions and carry out all day-to-day guest services tasks and to provide all guests & visitors with a warm welcome and assistance during the time spent in the entity as well as to ensure efficient, prompt, courteous, consistent quality, and proactive service for all our guests

DUTIES & RESPONSIBILITIES:

• Registers guests and assigns rooms, accommodates special requests whenever possible
• Thoroughly understands and adheres to proper credit, checks cashing, and cash-handling policies and procedures
• Understands room status and room status tracking
• Demonstrate a knowledge of entity room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Possesses a working knowledge of reservation department, takes same day reservation and future reservation when necessary. Knows cancellation procedures
• Post charges to guests’ accounts
• To ensure that the Police CID Reporting System is updated hourly each day with proper process in place for 100% compliance and capturing of all guest records
• To be fully aware about all VIPs in house, Entity functions and special events
• Make sure that lights & music in the reception area are always operational and as per the set standards.
• Make Daily Reports (e.g., Courtesy Call Report, Service Recovery, Special Occasion & Arrival reports to be sent to designated departments including HOD’s)
• Update on Reception logbook all the handovers and important information
• Ensure that rooms are assigned according to the reservation & as per guest’s requests
• Update complaint on profile notes and inform the manager accordingly.
• Communicate closely with Housekeeping at all times about room allocation changes, pending departures, room moves and waiting guests.

• OPERA/Fidelio/WINHMS Knowledge
• Computer/MS Software Applications skills

• (1) years minimum experience in a similar role in four- or five-star hotel
•  UAE/GCC local market experience