Welcome to Temperzone! As the recipient of the 2022 ARBS Product Excellence Award, we stand as Australasia's longest-serving air conditioning manufacturer. Our dedication to quality and eco-conscious initiatives reflects in our internationally acclaimed product line. Joining Temperzone means more than just employment; it's joining a tight-knit family where our culture and values permeate every aspect of our work.

Are you passionate about delivering exceptional customer service and looking for a dynamic role in Brisbane? We have an exciting opportunity for you to join our team at Temperzone and Hitachi, where you’ll play a crucial role in maintaining high customer satisfaction and ensuring our products and services are represented positively and professionally.

Key Responsibilities:

• Handle customer inquiries related to orders, sales, pricing, and general stock.
• Process customer quotes and orders, including custom manufacturing, and manage deliveries.
• Oversee inventory control, stock allocation, and inter-branch stock transfers.
• Manage returns, credits, and work with the credit department on customer accounts.
• Maintain strong relationships with internal and external customers, ensuring high levels of satisfaction.
• Organise deliveries and logistics, manage back orders, and handle special delivery requirements.
• Address and resolve customer conflicts and complaints effectively.
• Adhere to company safety and environmental policies, demonstrating safe work practices.

What you will bring to the role:

• High level communication skills via phone or email correspondence.
• Data entry management is a must.
• Experience in sales, customer service, or logistics.
• A positive personality who thrives in a fun team environment.

Benefits

• A Collaborative Environment: Work closely with our internal and external sales team
• Professional Growth: Work for a globally recognised and privately owned brand with job security
• Employee Assistance Program: Free counselling and well-being support

Important Information:

• Follow the steps which takes you to our external link to answer a few brief questions.
• The successful candidate must undergo a pre-employment medical examination and complete a national police check.
• Only applicants with the right to work in Australia will be considered.
• No agency applications, please.