Engagement Manager

  • 320 5th St N, Fargo, ND 58102, USA
  • Full-time

Company Description

Tellwell is a storytelling and content creation marketing firm that creates emotional connections with audiences by telling authentic stories of great organizations. Our ultimate goal is to help organizations tell their stories through engaging video, beautiful design, and fantastic web experiences that drive action while also building one of the best companies to work for in the Midwest!

We’re a small team with fun clients, big vision, and huge aspirations. We’re looking for an experienced engagement manager — someone with client communication skills, knowledge of marketing strategy, and project management experience — to keep our team growing and organized, and our clients are well taken care of. TBH we’re looking for a unicorn or a unicorn in the making.

Job Description

As an Engagement Manager with Team Tellwell, you lead both client and team communication, account management, support marketing strategy development, and will work with clients who have strong values and missions.

 

Responsibilities include, but are not limited to:

  • Establish and maintain relationships with clients

  • Effectively managing project scope and scope delivery

  • Organize, schedule, and oversee client projects from start to finish

  • Helping create estimates and proposals and business development related functions

  • Collaborate and support creatives on the Tellwell team to seek out and deliver client feedback

  • Clearly communicate and manage expectations and deadlines internally and externally

  • Partner with Max on marketing strategy

  • QA for all projects

  • Facilitate meetings with the Tellwell team and clients

  • Coordinate internal resources and external vendors as necessary

 

Client Partnership & Day-to-Day Communication

Stellar client service is an art. When your clients ask questions, you give them true answers — Tellwell doesn’t make things up to cover things up. You communicate with them in their own organization’s language — you become a part of their organization just as much as they’re a part of ours.

 

Marketing Strategy, Consulting, & Execution

You understand how both digital and physical marketing drives business growth, and when to use which. Alongside your teammates, you:

  • Have excellent proof-reading abilities

  • Have knowledge of ad-buying and the strategy to optimize client dollars

  • Are able to be adaptable and flexible to both make recommendations and execute to meet client goals

  • Are comfortable developing personas and identifying audiences

Qualifications

Requirements

  • 2-5 years of client-facing experience

  • Recognizing what needs to be done and getting it done

  • Organized and efficient with work and the  ability to coach teammates on organization of projects and priorities

  • People and process-oriented

  • Strong client focus and empathy

  • Ability to hustle in a fast, demanding startup environment

  • A keen eye for design and film

  • Strong data, metrics, and analysis skills

  • Passion for improving team collaboration

  • Deeply rooted in social and love of technology

  • Work from our HQ in Fargo, ND

Additional Information

Bonus Points

  • Knowledge and understanding of Adobe Creative Cloud and Google Apps for Business

  • Experience in Asana, Slack, and Everhour

  • Basic knowledge of Wordpress

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Does the above sound like it might be you? Then we’d love to hear from you. Our goal is to provide a hiring and working experience in which all people know they are equally respected and valued. So whatever it is that makes you unique—your gender identity or expression, sexual orientation, religion, ethnicity, age, citizenship, educational background, socioeconomic status—we value it, and we’d love to see what you might add to our team.