Title: EUC Refresh Engineer

Contract Duration: Initial 6 months (very likely to extend)

Location: Cambridge

About the Role:

We are seeking a highly motivated and skilled EUC Refresh Engineer to join our team supporting a busy  client in Cambridge. This role is crucial in ensuring a smooth and efficient refresh of desktop and laptop devices for hospital staff within a complex and demanding hospital environment. You will be working on-site within a busy and dynamic hospital environment, directly with end-users, requiring excellent communication and interpersonal skills alongside technical expertise. This is a fantastic opportunity to make a real difference in supporting the essential work of healthcare professionals.

Key Responsibilities:

• Deployment and Configuration: Deploying and configuring new desktop and laptop devices (hardware and software) according to established standards and procedures. This includes imaging, software installation and peripheral setup.
• Hardware and Software Troubleshooting: Diagnosing and resolving hardware and software issues on end-user devices, escalating complex problems to senior engineers as needed.
• End-User Support: Providing friendly and professional on-site support to hospital staff during the refresh process.
• Asset Management: Accurately recording and tracking hardware assets throughout the refresh process, ensuring proper disposal of old equipment.
• Collaboration: Working closely with other IT teams and hospital staff to coordinate refresh activities and minimize disruption to clinical operations.
• Documentation: Maintaining accurate records of work performed, including hardware and software configurations, troubleshooting steps, and user interactions.
• Adherence to Policies: Following all relevant company policies and procedures, including data security and confidentiality guidelines.

Essential Skills and Experience:

• Proven experience in end-user compute (EUC) device refresh/deployment in a large and complex environment (healthcare experience desirable).
• Strong understanding of desktop and laptop hardware and software, including Windows operating systems, common office applications, and peripheral devices.
• Experience with imaging and deployment tools (e.g., SCCM).
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team.

Please let me know if you need any further detail, and I’d be happy to discuss.

• Proven experience in end-user compute (EUC) device refresh/deployment in a large and complex environment (healthcare experience desirable).
• Strong understanding of desktop and laptop hardware and software, including Windows operating systems, common office applications, and peripheral devices.
• Experience with imaging and deployment tools (e.g., SCCM).
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
 
Be yourself with us, and feel that you belong. 

We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. 
 
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.

 We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.