Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

Responsible for the technical specification and implementation of the ServiceNow integration

• Provide expertise on all technical questions related to development on of ServiceNow
• Develops the technical solutions, implements them and performs the component integration tests
• Understand the business needs and the needs to standardise processes, and build this into the design
• Understand the large scale thinking and approach needed for success of the project
• Expertise level understanding of ServiceNow required
• Expertise level programming skills
• Have line management responsibility for a number of ServiceNow developers
• Increase customer satisfaction by delivering high-quality consulting services on time and on budget
• Work with our technical architects to implement and deploy leading edge technologies to our customer base
• Identify opportunities to develop solutions for our customers
• Excellent communication skills and interpersonal skills with an ability to relate to non-technical audiences
• Ability to address customer business requirements with effective solutions
• Ability to effectively estimate the effort required to deliver results and to correctly set customer expectations 

Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organisation with an expanding customer base. Candidate must be organised and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment

• Advanced experience with development and implementation of ServiceNow ITSM and preferable ITOM, CSM and HRSD
• Experience presenting and conducting demo reviews with client stakeholder
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
• Understanding and creating technical and functional design requirements related to ServiceNow
• An advanced understanding of ITSM, ITIL or CMDB
• System integration experience using web services and other web-based technologies  
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs. All scripted aspects of the ServiceNow system including customising  using UI Pages, UI Macro & CMS using CSS, HTML, Jelly and advance flows.
• Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.