Telefónica Tech is a leading provider of innovative tech services for the B2B market with a worldwide presence and strategic hubs in Spain, Brazil, UK and Germany. The company helps leading brands and organisations across the UK and Ireland unlock the power of integrated technology for all businesses, bringing together in one place a unique combination of, the best people, with the best tech and the best platforms in a simplified manner, to make a real difference to every business, every day.

We have an end-to-end portfolio of market leading services and develops integrated technology solutions to accelerate tech adoption through its two core divisions of Tech Cyber security & Cloud and Tech Intelligence of Things. The company has a diverse, highly trained and globally located talent pool of over 2000 employees and serves more than 5.5m customers every day with a service reach in 175 countries. Its dynamic partner ecosystem includes over 300 cutting edge businesses, as well as strategic agreements with all market leaders. 

The Role:

The ServiceNow Consultant will be responsible the implementation and ongoing configuration and support of ServiceNow. This includes developing and supporting ITSM applications including Incident, Problem, Change, CMDB, Asset, SLA and Service Catalogue. CSM and Application Development experience is desirable.  

You will work closely with business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation and support. You will be expected to keep abreast of emerging ServiceNow products, versions and technologies.  

Key Responsibilities:  

• Perform day to day administration of ServiceNow.  

• Understand the business needs and the needs to standardise processes, and build this into the design 

• Ability to address customer business requirements with effective solutions

• Ability to effectively estimate the effort required to deliver results and to correctly set customer expectations 

• Facilitate ServiceNow implementations for new clients.  

• Facilitate roll-out of new applications.  

• Ensure the latest version of ServiceNow is implemented in a timely manner with minimal or no disruption to IT operations.  

• Provide ongoing production and end-user support.  

• Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/updates.  

• Complete other duties as required.  

• Degree in a technical discipline (Computer Science, ICT, or CIS desired).  

• Applicants should hold a valid ServiceNow Administrator certification. 

• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system 

• 2 years of demonstrated experience in ServiceNow ITSM development, configuration and administration.  

• Admin experience of ServiceNow CSM (desired).  

• Good understanding of Web Services such as REST and SOAP (desired).  

• Must be able to wear multiple hats, i.e. Business Analyst, Developer and Tester as required.  

• Ability to establish and maintain effective working relationships with employees, clients and public.

• Excellent written and verbal communication. 

Security Clearance a Bonus, if not be willing to go through the process.

You must be eligible to work in the UK.