Program Counselor

  • Salisbury, MD, USA
  • Full-time
  • Schedule: Regular Full Time Hourly
  • Pay Grade with starting rate: R11 (starting hourly rate $13.16)
  • Department: Workforce Career Services
  • State: Maryland
  • Location_ID: MD01

Company Description

Telamon is an eleven-state, non-profit corporation headquartered in Raleigh, North Carolina serving communities for 55 years. Telamon's mission is to provide educational services that lead to better jobs, better lives, and better communities.  Telamon provides programs and services in three areas, Early Childhood and Family Support, Workforce Career Services, and Housing & Financial Empowerment. 

Job Description


Recruits and enrolls customers by coordinating with and accessing a wide range of community contacts and resources and engaging them in the recruitment process.Engages customers in developing and reaching realistic and achievable long- and short-term goals, engaging them in assessing their needs and strengths, and supporting them in taking actions to reach their goals.


1.Provides information and education to the community and employers about available Agency programs. This can be done in-person, by telephone or a group presentation format.

2.Recruits possible clients and identifies qualified participants.

3.Administers and evaluates assessments to determine barriers, needs, strengths and weaknesses as well as identify career goals.

4.Completes the enrollment process.

5.Provides services to eligible clients including training, assisting with job searches, providing job readiness activities and resume writing.

6.Provides career counseling including helping to set realistic employability goals.

7.Creates and maintains records including attendance reports and financial tracking.

8.Prepares training contracts.

9.Performs case management duties including monitoring and documenting client progress.

10.Builds strong partnerships with local agencies/members to gain employment opportunities for clients.

11.Assists clients in finding and benefiting from community resources. Partners with other resource agencies.

12.Maintains confidentiality.

13.May perform other office duties.

14.Perform all other duties as assigned by supervisor.


This position has no direct supervisory duties but is expected to train or explain work procedures to others.



Education and Experience Requirements

•A Bachelor's Degree is required.

•An equivalent combination of education and experience may be substituted for a Bachelor’s Degree.

•Minimum of 6 months of experience.

•Must have own transportation, a valid driver’s license, and vehicle insurance.

Skills and Abilities:

•Microsoft Office products and on-line client management systems.

•Bilingual ability is required. 

•Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

•Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

•Speaking — Talking to others to convey information effectively.

•Writing — Communicating effectively in writing as appropriate for the needs of the audience.

•Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Additional Information


•Work is performed both in an office environment and outside.

•Driving/sitting for prolong periods of time.

•Standing and walking for prolong periods of time.

•Frequent exposure to adverse weather conditions.

•Exposure to dust and dirt.

•Sitting walking, stooping, squatting, lifting (up to 30 lbs), carrying, pushing and climbing.

•Keyboarding and data entry, use of telephone.

•Conduct outreach and home visits to customer residences, exposure to potentially unsafe environments, climb stairs.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.