Position Summary

The Facility Manager owns full operational and financial performance of the Asheville branch. This role is accountable for branch P&L, inventory integrity, safety, staffing, and customer experience. The position replaces an interim management arrangement; we are seeking a permanent leader who can stabilize operations quickly and drive measurable improvement in margin, throughput, and working capital efficiency.

Key Responsibilities

Branch P&L & Financial Performance

• Own branch revenue, gross margin, and operating expense targets; report monthly against budget
• Manage controllable costs: labor hours, overtime, freight, shrink, supplies, and equipment maintenance
• Support pricing discipline at the counter and on quotes within company margin guidelines

Operations & Inventory

• Direct daily warehouse operations: receiving, put-away, picking, staging, cutting/processing, and loading
• Maintain inventory accuracy through cycle counts and shrink controls; manage slow-moving and obsolete stock
• Coordinate replenishment with purchasing; flag stockouts and overstock positions affecting working capital

Safety & Compliance

• Enforce OSHA-compliant safety practices for forklift, overhead crane/hoist, saw, and material-handling operations
• Lead incident reporting, corrective actions, and recurring safety training; target zero recordables
• Maintain facility, equipment, and fleet inspection and maintenance schedules

Team Leadership

• Hire, train, schedule, and develop warehouse, counter, and delivery staff
• Set clear performance expectations; conduct reviews and address performance issues directly
• Build bench depth so the branch operates without single-person dependencies

Customer Service & Sales Support

• Ensure fast, accurate will-call and counter service; resolve order discrepancies and quality claims
• Partner with business development and inside sales on quotes, lead times, and key account service
• Manage delivery scheduling and routing for on-time, damage-free delivery

Logistics & Facility

• Oversee delivery fleet utilization, DOT compliance, and driver performance
• Maintain facility condition, yard organization, and security

Qualifications

Required

• 5+ years operations or branch management in metals service center, building materials, industrial, or construction supply distribution
• Demonstrated P&L or cost-center accountability
• Working knowledge of material handling safety (forklift, crane/hoist) and OSHA general industry standards
• Proficiency with ERP/inventory management systems and Excel
• Strong hiring, scheduling, and team-leadership track record

Preferred

• Direct metals distribution experience (steel, aluminum, sheet, structural, processing)
• Experience managing delivery fleets and DOT compliance
• Lean/continuous improvement or inventory optimization experience

Success Metrics (First 12 Months)

• Branch gross margin and operating expense vs. budget
• Inventory accuracy ≥ [98%] and shrink below [target]
• On-time, complete order fulfillment rate
• Zero OSHA recordables
• Staff retention and full permanent staffing of the branch

All your information will be kept confidential according to EEO guidelines.