Full-Time Customer Service/Office Assistant

  • Full-time

Company Description

We are a full service technology company serving both businesses and individuals with IT, computer repair, printer repair/sales/supplies, computer sales, VOIP phone service, and more.  Our goal is to make IT easy for our clients and provide a "Wow" customer experience.  We have over 200 Google reviews.

Job Description

 

  • Check computers/devices in/out of shop.
  • Increase retail sales of computers, printers, print supplies, and tech accessories.
  • Answer phones and schedule appointments for technicians and other staff.
  • Call customers to get/give information from the technician and follow-up with them regarding their service.
  • Order parts and supplies.
  • Maintain inventory counts of modest amount of print and computer supplies/parts.
  • Billing and Accounts Receivable work.

 

Qualifications

  • Ability to work independently with minimal supervision.
  • Ability to communicate clearly with customers and co-workers – in small groups, one on one and in writing.
  • Ability to focus on detailed work for extended periods of time.
  • Demonstrated ability to develop and deliver multiple assignments on time, and maintain an efficient/timely daily work schedule.
  • The ability to effectively document customer service activities.
  • Must be open to cross-training and have flexibility in duties as assigned.
  • Demonstrate the values of commitment, collaboration, trust, respect, excellence, and accountability.
  • Promote excellence through continuous process improvement and the creative pursuit of new ideas, partnerships, and systems.
  • Demonstrates commitment to service excellence standards.
  • Work collaboratively with colleagues and community partners.
  • Plan, communicate, motivate, measure, and lead effectively.

Additional Information

All your information will be kept confidential according to EEO guidelines.