Head of Service Center

  • Full-time

Company Description

About our company:

Techwave Consulting is a leading global IT services and solutions company revolutionizing digital transformations. We enable clients to maximize their potential and achieve a greater market with a wide array of technology services, including, but not limited to Enterprise Resource Planning, Application Development, Analytics, Digital, and the Internet of things (IoT). 

Job Description

For our recently established global service center we are looking for a Head of Service Center with the below qualities:

  • Managing the day-to-day operations of the service center, including staff management, project management, and service delivery
  • Ensuring compliance with relevant laws, regulations, and company policies
  • Establishing and maintaining relationships with key stakeholders and business units to understand their needs and priorities
  • Conducting regular performance evaluations and providing feedback to staff
  • Developing and implementing new processes or procedures to improve efficiency or quality of service
  • Developing and implementing training programs for staff to ensure that they have the skills and knowledge needed to perform their jobs effectively
  • Developing and tracking key performance indicators (KPI’s)
  • Presenting KPI reports to senior management, follow up on KPI discrepancies, improve staff performance
  • Developing and implementing strategies to improve the efficiency and effectiveness of the global services operation



  • Bachelor's degree in business administration, finance, technology, or a related field
  • Several years of experience in shared or outsourced services operations with experience in management / leadership roles
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple priorities and projects simultaneously
  • Experience with process improvement methodologies such as Six Sigma or Lean is a plus
  • Knowledge of relevant software and tools, such as ERP systems, project management software, and customer service tools.

Additional Information

What we offer:

  • International professional challenge
  • Competitive salary, Cafeteria, Annual Bonus
  • Dynamic, motivated team
  • Family-friendly, flexible workplace
  • All-you-can-move gym pass
  • Medicover Health insurance package, private medical care,
  • Discounted gym pass, massages, manicures and pedicures in the office building
  • German/English language class
  • Learn about new, innovative technologies
  • Professional development opportunity
  • Competent and helpful colleagues