TRCA is a comprehensive provider of nationwide communications technology hardware and repair, service and maintenance, and new technology sales.  By utilizing a single source for these three spheres of expertise TRCA consolidates the efforts of your IT department, and customizes packages that meet the specific needs of your organization.  

Independently manages basic projects and assists the Project Management Director on larger projects. Identifies,researches, and resolves technical problems. Responds to telephone calls, email,
and personal requests for technical support. Documents, tracks, and monitors project
tickets to ensure timely and satisfactory completion. Dispatches the appropriate technician to the
customer site.

• Provides top notch customer service

• Interfaces directly with sales and customer
  contacts to schedule, monitor and track projects

• Dispatches technicians internally or nationwide
  for service work

• Opens and manages tickets in ConnectWise
  software

• Tracks services tickets from beginning to the
  end of the project

• Assist with billing and make calls on past due
  vendor invoices.

• Assist with maintaining vendor records for
  insurance and agreements.

• Provide after hours on-call customer support
  when assigned

• Previous customer service experience a must

• Ability to stay calm when resolving customer
  issues

• Excellent verbal and written communication

• Excellent follow up and organizational skills

• Proficiency in Microsoft Outlook, Word and Excel
  required

• Time management skills and ability to handle
  multiple tasks

• Intermediate knowledge of computers

Fun atmosphere with amenities including company gym and a full kitchen.



If you enjoy interacting and developing relationships with people then this
position is for you!