Job Description

Skill Requirements for Lead (on-site in Memphis)

• In- depth knowledge of HP BSM Software Suite:

• Business Service Management and/or

• Operations Manager

• SiteScope

• Business Process Monitor

• SNMP based monitoring tools is a plus

• Multiple scripting languages is a plus

• HP Service Manager experience is a plus

• Monitoring Automation skills– Configure Operations Agent and OMI to SiteScope

• In-depth UCMDB and UD skills

• Experience in integrating with HP Service Manager in the following modules: Incident Management Module, Problem Management Module, and Change Management Module

• Experience developing and documenting processes, procedures, and policies for tool usage and integration

• Knowledge and experience with configuring alerts, dashboards and ad-hoc reports

• Strong understanding of service level management (SLAs, SLRs, etc)

• Determine and document tool backup and recovery procedures

• Experience with data management tools and databases (e.g., Oracle, DB2, SQL)

Other desirable Skills

• Strong interpersonal and communications skills

• Ability to relate to a diverse group of people including technical and development personnel, management, business customers, and vendors in a constructive and effective manner.

• Solid technical background coupled with desire and ability to grasp skills quickly, combined with deep attention to detail along with excellent verbal and written communication skills

Share the Profiles to dinesh@techtammina(dot)com

Contact: 703-349-1004

Job Type: Contract

Duration:Long Term

Citizenship: USC/H1B/GC

Expenses: All-inclusive

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