First IT Solutions

Technical/Functional Skills :

Strong functional knowledge of SAP Solution Manager with at least 1 end-to-end implementation project and 2 support projects as a Solution Manager Functional SME for following areas

Incident Management (IT Service Management)

Change Request Management (ChaRM)

Managing Solution Manager Projects and Blueprint

Integration with ARIS

Strong knowledge of various Solution Manager Features

In depth configuration expertise of Incident Management process and IT Service Management features in Solution Manager

Configuration knowledge of Change Management process (ChaRM), Project Management, Quality Gate Management, integration with HP-ALM and ARIS.

Knowledge of SAP CRM Service Module is an added advantage.

Experience Required :

Experience as the Solution Manager Functional SME in at least 2 Incident Management implementations

Experience with all aspects of Solution Manager implementation including, but not limited to, gathering requirements, designing the future state operations solution, as well as supporting testing and post implementation activities 

Experience with gap analysis and strategic roadmap/blueprint development for Solution Manager 

Extensive experience in Onsite-Offshore working model.

Roles & Responsibilities :

Involve in Onsite-Offshore coordination activities (handover-takeover, off business hour activity tracking, offshore reporting) 

Provide Solution Manager support to SAP implementation as well as support teams and internal customers/clients

Please share profiles to mdanish(at)1stitsolutions.com

Bachelor or higher

Job Status: Permanent

Share the Profiles to mdanish(at)1stitsolutions.com

Contact: 703-349-1004

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