First IT Solutions

Technical/Functional Skills :

Key desired technical skills: (extensive experience with at least two of the areas below is required): 

Provisioning and implementing DID’s, Toll Free Numbers, DNIS’s, circuits and services with carriers; 

Call routing technology and reporting (preferably Genesys Universal Routing Server, Genesys Advisor, Genesys CCPulse, Genesys Interactive Insights) 

Interactive Voice Response (IVR) design (preferably Genesys Voice Portal) 

Call recording (preferably NICE) 

Workforce management solutions (preferably Aspect) 

Performance management and data warehousing (preferably Merced and Business Objects) 

Integration with web services 

Computer Telephony Integration (CTI) (preferably Genesys) 

Intermediate or higher level of proficiency in Microsoft Excel is required 

Database design/reporting experience is a big plus (MySQL, Oracle, Microsoft SQL Server, or Access)

Bachelors

Job Status: Permanent

Share the Profiles to mdanish(at)1stitsolutions.com

Contact: 703-349-1004

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