TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.

Work alongside our APAC Customer Retention team and gain exposure to internal operations within a global software technology company. You will assist the team in Adelaide and can expect to perform the following tasks:

• Read and assign tickets to the appropriate retention specialist, based on the market (country/ language spoken) and status of their license
• Create opportunities from tickets and assign them to the correct retention specialists
• Send first touch emails to customers to collect initial details before assigning the case to a retention specialist
• Work within our ERP (enterprise resource planning) system to amend prices on licenses for renewal
• Ad hoc administrative tasks to assist the team as required

• A keen interest in general business operations, administration, or sales (particularly within the technology/ IT software industry)
• Studying or recently graduated with a Bachelor of Business (any major) or similar VET level qualification
• Business level English, written and oral 
• Self-motivated and willingness to learn
• Availability to work 2 full days per week (days are flexible and can be interchanged if required)

• Contract location is Adelaide, Australia
• Modern CBD office, public transport friendly
• Join in on team events and company-wide celebrations
• Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
• End-of-trip facilities available including secured bike storage, lockers, and fully equipped changerooms
• Well-being offers and retail discounts available through our building host
• Help us celebrate diversity; our APAC team come from 22 different nationalities

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.