IT Service Desk Administrator

  • Full-time

Company Description

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

The drive to keep on pushing boundaries is part of our DNA: TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence.

With over 1,400 employees from more than 80 nationalities in 20+ locations worldwide, TeamViewer is a truly diverse and global company. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. We offer an open and dynamic work environment where employees are enabled to learn, grow and make an impact.

So don’t wait – join the winning team and help us shape the future of remote connectivity.

Job Description

  • Respond to internal IT tickets raised, providing a prompt service to your TeamViewer colleagues
  • Support the IT service desk and be the initial point of contact for internal IT issues for the APAC region and onsite in Mumbai
  • Manage basic active directory functions, such as distribution lists and user creation
  • Support our suite of applications such as Office 365
  • Setup, deploy, and support staff in the setup of mobile devices
  • Manage basic tasks in the phone system
  • Help out the global IT team with tasks and projects as required
  • Ensure employees have a smooth onboarding experience by assisting with the installation and first-time login of systems (this may include preparing packs to send to remote employees, and offering virtual assistance)
  • Assist with procurement of software and hardware from approved suppliers
  • Develop and maintain documentation (such as user guides) for our internal knowledge base ‘Confluence’


  • Completion of a computer qualification or related discipline
  • Advanced knowledge of desktop operating systems, including Windows 10
  • Advanced knowledge of Windows applications such as Office 365
  • Very good knowledge of both iOS and Android mobile device operating systems
  • Keen interest in new technology
  • Knowledge of PABX\VOIP systems are an advantage
  • Experience in a customer service or support role
  • Excellent communication skills, in order to understand staff needs and provide appropriate assistance and solutions
  • Knowledge of Windows AD environments
  • Genuine willingness to help and assist employees in a friendly manner
  • Some out of hours work would be required

Additional Information

  • Contract location is Mumbai, India
  • Hybrid working arrangement
  • Competitive compensation package including company bonus, stock-based options, regular salary reviews, and medical insurance coverage
  • Quarterly team events and company-wide celebrations
  • Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
  • Help us celebrate diversity; our APAC team come from 22 different nationalities

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

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