TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, the Internet of Things, and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.

• Support the entire company's IT Service Desk and be the initial contact point for internal IT problems via IT Service Desk hotline
• Create tickets and escalate to the respective teams
• Be responsible for solving help desk tickets in our IT ticket system within SLAs
• Assist our internal IT department with all its activities

• University degree in Computer Sciences, Telecommunications, or a related field, ideally with at least 1 year of professional experience in technical support roles
• Fluency in English is mandatory, both spoken and written
• Good knowledge of Windows® 10
• Basic knowledge of the Active Directory, Networking and Operating systems
• Strong communication skills and passion for working with people
• Excellent problem-solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
• Ability to work independently while collaborating with remote teams in a fast-paced environment
• Experience with ticketing systems such as FreshService will be plus

• Work location is our office in Yerevan, Armenia
• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time with up to 50% home office
• We celebrate diversity as one of our core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.