TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind - from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 625,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company's foundation in 2005, TeamViewer's software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs around 1,500 people globally.

• Support our existing English customers with their technical and accounting issues over the phone and via ticket system
• Manage workload via the ticketing system
• Be the first line in our customer support experience
• Show our software solutions to customers that will solve their individual IT challenges.
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers.
• Work with sales and second level team to provide solutions to our customers

• Qualifications in the field of IT or other relevant vocational education such as commercial or technical training or relevant experience
• Business level fluency of English and Japanese (other APAC languages are a big bonus)
• Knowledge of operating systems and experience at least with two of the following, Windows®, Mac OS X®, Linux®, iOS®, Android®
• Experience working in a customer support role via phone and ticket system
• Determination, enthusiasm and willingness to learn
• Working independently is just as important to you as team spirit
• Strong communication skills and passion for helping people
• Flexibility of working hours to cover our markets
• Ability to communicate to customers in a busy environment
• Ability to pick up new software and processes quickly

• Contract location is Adelaide, Australia
• Thorough on-the-job training is provided on TeamViewer products to help you succeed in the role
• Enjoy flexible working arrangements with our optional hybrid work from home program
• Look forward to company celebrations, team events and other social gatherings
• We truly live and celebrate cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages