Customer Retention Manager (m/f/d) DACH

  • Göppingen, Germany
  • Full-time

Company Description

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Göppingen, Germany, and employs more than 1,500 people globally.

Job Description

Are you ambitious, sales-driven and you love building relationships with a diverse range of customers? Then join our Retention team and help growing and retaining our customer base by having in-depth technical knowledge about our products. 

  • Approach existing customers to ensure a high service level and customer retention
  • Establish business relationships with TeamViewer customers via telephone and e-mail
  • Discover cross and up-sell opportunities with the existing customer base
  • Follow up and negotiate with customers to prevent churn and generate pricing quotes for renewals
  • Collect and analyze feedback from the customers to improve internal processes and customer loyalty

Qualifications

  • Bachelor's degree in economics, linguistics or another relevant field. Any equivalent commercial experience is an alternative
  • Experience in sales, customer retention or customer service, ideally with up-selling and cross-selling
  • Ideally experience in the IT environment with SaaS knowledge
  • Fluency in German and English is mandatory, further languages are a plus
  • Strong communication skills, positive attitude and enjoy working in an international team

Additional Information

  • Contract location would be Göppingen, Germany
  • Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world
  • It's all about the team: become part of a community that values respect, support and open feedback
  • Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
  • Benefit from learning opportunities – internal & external

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