Solutions Engineer

  • Shanghai, China
  • Full-time

Company Description

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.2 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1,000 people globally. 

Job Description

  • Support our Enterprise Sales Team by being on hand with technical support and advice to meet customer needs 
  • Interact directly with customers and partners to cover all technical aspects of selling our solutions 
  • Support us in the realisation of POCs 
  • Interact with TeamViewer's research and development teams to incorporate customer feedback into our product to continuously improve it and also to handle complex sales projects 
  • Present our product to our customers, conduct training and offer on-site (or remote) support if required
  • Represent TeamViewer at international events 
  • Work closely with the development teams to bring in special requests from customers and clarify the technical implementation for these requests and coordinate the implementation at best 

Qualifications

  • Business level in written and spoken Chinese and English
  • At least 5 years of professional experience in technical customer service or IT administration in an international environment 
  • A university degree in computer science, business informatics, applied computer science or a related field with professional experience is an advantage 
  • Profound understanding of customer needs in the field of IoT, sensor technology and data processing 
  • Operating system knowledge of various Linux distributions 
  • Experience with hardware installations desirable 
  • Experience in advising small and medium-sized clients. 
  • Experience in working with development teams of customers and experience in project management of POCs. 
  • Ability to explain and present technical solutions 
  • Ideally you know and understand the TeamViewer software and have already used it in a professional context 
  • Readiness to travel 
  • Experience in building and maintaining strategic partnerships and customer relationships 
  • Experience working in matrix organizations with globally networked teams 
  • The ability to introduce C-level executives to the added value of our products 

Additional Information

What we offer

  • Make a significant contribution to the turnover of our company! TeamViewer is used in space. What else can we achieve with your help?
  • “If I were CEO, I would…” Say what you’re thinking! We live an open-door policy and our managing directors are always open to feedback and suggestions
  • Make yourself at home! We don’t wear ties. In our relaxed office atmosphere, you can wear whatever you want and relax in on of our many lounge areas
  • Of course, we offer you perks like free fruit, drinks and a variety of health and wellbeing activities.
  • We truly live and celebrate our cultural diversity: our colleagues come from from more than 60 countries and speak more than 40 languages.
  • We work hard, and play harder! Look forward to company celebrations, team events and other social gatherings.
  • TeamViewer celebrates diversity and it is one of our core values we take into our business practices. We welcome your application and will never discriminate on the basis of age, gender, race, ethnicity, religious beliefs, sexual orientation, maritial, veteran or disability status.

Videos To Watch

Privacy Policy