Customer Success Manager (m/f/d)

  • Full-time

Company Description

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.2 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1,300 people globally.

Job Description

  • Specify requirements together with the customer and set up a project plan for the implementation of our AR solution(s) 
  • Act as a functional expert of the TeamViewer AR product portfolio
  • Manage and oversee the successful deployment of our innovative software Solutions to our customers, coordinate project teams, constantly engage with assigned customers and identify potential for further deployments.
  • Control user acceptance and system integration tests before our solutions are roled out
  • Provide resourcing, estimates, scheduling and coordination during all project phases and drive the roadmap and development with other Project Egineers
  • Act as a mediator between customers and Frontline-IT and align on milestone results with the customer
  • With each of your customers continue to identify upselling potential
     

Qualifications

  • University Degree (or equivalent work experience) required, preferably in computer science, engineering or related area
  • Experience working in close customer collaboration paired with excellent communication skills, and the ability to effectively communicate at all levels 
  • You bring experience in program/ project management
  • Openness to travelling at least 20% of the time
  • Proven ability to understand the big picture and quickly comprehend complex relationships in dynamic organizations 
  • Enthusiasm for acting as team player, especially when it comes to cross functional teams paired with passion to work independently, assuming holistic responsibility for a project when needed
  • Fluency in English and German rounds up your profile 
     

Additional Information

  • Active input on a fast-growing product within the TeamViewer product family
  • A pleasant and highly motivated team that deals with others in a respectful and confidence-building manner
  • An attractive workplace with modern equipment
  • A dynamic company that enjoys continual, healthy growth
  • Freedom for personal organization and the possibility of attaining real results as part of a fantastic team
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