Customer Retention Specialist (m/f/d) DACH

  • Göppingen, Germany
  • Full-time

Company Description

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.2 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1,000 people globally.

Job Description

  • Approach existing customers to ensure a high service level and customer retention
  • Establish business relationships with TeamViewer customers via telephone and e-mail
  • Discover cross and up-sell opportunities with the existing customer base
  • Follow up and negotiate with customers to prevent churn and generate pricing quotes for renewals
  • Collect and analyze feedback from the customers to improve internal processes and customer loyalty

Qualifications

  • Bachelor's degree in economics, linguistics or another relevant field. Any equivalent commercial experience is an alternative
  • Experience in sales, customer retention or customer service, ideally with up-selling and cross-selling
  • Ideally experience in the IT environment with SaaS knowledge
  • Fluency in German and very good English skills are mandatory, further languages are a plus
  • Strong communication skills, positive attitude and enjoy working in an international team

Additional Information

  • Make a relevant contribution to the turnover of our company! TeamViewer is used from your own four walls into space. What else can we achieve with your help?
  • "If I were CEO, I would..." Say what you're thinking! We live an open-door policy through which our managing directors are always open to feedback and suggestions
  • Make yourself at home! We don't have ties. In our casual office atmosphere, you can wear whatever you want and enjoy your breaks in one of our many lounge areas
  • Of course, we offer you free fruit, non-alcoholic drinks and a varied sports program
  • Our colleagues come from over 70 countries and we celebrate diversity with internal language courses
  • Work and pleasure are close together at TeamViewer. Look forward to  company celebrations, quarterly team events and other monthly event

 

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