Customer Support Specialist (m/f/d) Italy

  • Göppingen, Germany
  • Full-time

Company Description

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.2 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1,000 people globally.

Job Description

  • Support our existing customers in Italy with their technical and accounting issues over the phone and via email
  • Provide support to our customers by answering inquiries via our ticket system
  • Prepare offers for prospect customers, tailoring solutions to their individual needs
  • Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
  • Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

Qualifications

  • University degree in the field of economics, or other relevant vocational education such as commercial or technical training
  • Fluency in Italian and English is mandatory, other languages are a plus
  • Windows® user knowledge desirable
  • At least some experience working with customer and/or in sales, e.g. Internships
  • Determination, enthusiasm and willingness to learn
  • Working independently is just as important to you as team spirit
  • Strong communication skills and passion for working with people

Additional Information

  • Contract location would be Göppingen
  • Until the COVID-19 related restrictions are lifted, we will remain in the home-office work-mode. Afterwards we will keep flexible work arrangements and home office option up to 50%
  • Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world
  • It's all about the team: become part of a community that values respect, support and open feedback
  • Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth
  • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
  • Benefit from learning opportunities – internal & external

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