Customer Support Specialist (Thai Speaking)

  • Full-time

Company Description

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.2 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1,000 people globally.

Job Description

  • Support our existing Thai customers with their technical and accounting issues over the phone and via email.
  • Provide support to our customers by answering enquiries via our ticket system.
  • Prepare offers for prospect customers, tailoring solutions to their individual needs.
  • Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges.
  • Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers.

Qualifications

  • Previous work experience in phone-based customer service, ideally in the IT industry.
  • Fluent speaker of Thai and English.
  • Windows® user knowledge desirable.
  • High service-orientation with strong focus on efficiency and solution-based problem solving.
  • Excellent communication skills and phone manner when interacting with customers and/or users.
  • High affinity for IT and the will to continuously grow your knowledge in this field.
  • Open-minded and team-oriented.
  • Right to work in Australia is essential.

Additional Information

  • We truly live and celebrate our cultural diversity: our colleagues come from from more than 60 countries and speak more than 40 languages.
  • "If I were CEO, I would..." Say what you're thinking! We live an open-door policy and our  managing directors are always open to feedback and suggestions.
  • We work hard, and play harder! Look forward to company celebrations, team events and other social gathering
  • TeamViewer is used even in Space. What else can we achieve with your help?

Do you want to work where you can see the results of your contribution - immediately? If you are motivated by excellence; like to get things done; are full of energy and seek opportunities with huge growth potential then you are a perfect fit for TeamViewer.

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