Assistant Store Manager

  • 383 Valencia St, San Francisco, CA 94103, USA
  • Full-time

Company Description

Taylor Stitch is a men’s lifestyle company founded in 2008 and headquartered in San Francisco, CA. We design, produce, and sell timeless, high-quality, sustainable clothing and accessories and leverage customer feedback through every phase of our operation. We pride ourselves on our elevated customer service and pressure-free sales approach, and are dedicated to maintaining a clean, organized, and welcoming retail atmosphere for our customers.

Our Values

  • Sustainably Built for the Long Haul

  • Operate with Integrity

  • Customers First

  • Shopkeeper Mentality

  • 1% Better Everyday

Job Description

The Taylor Stitch Assistant Store Manager supports the Store Manager to win on a daily basis and leads by example to produce tangible results. Our brick & mortar stores are exciting hubs located in San Francisco's most vibrant neighborhoods. We seek to offer world-class customer service in a friendly and casual atmosphere while driving top-line sales. Our ideal Assistant Manager can keep a team happy, challenged, and motivated while driving sales goals and overall performance of their stores.

 

 

Responsibilities

Operations

  • Assist Store Managers in maintaining exceptional cleanliness, organizational, sales, and customer service standards

  • Command your sales floor during the highest traffic hours of the day and days of the week

  • Help oversee repairs and alterations processes of your location

  • Own the returning customer rate by driving client outreach

  • Consistently and actively drive KPI’s of your location

  • Consistently achieve or surpass monthly sales goals

  • Be a champion of the Taylor Stitch brand and assist in building a community among the store teams and beyond

Sales and Customer Service

  • Actively greet customers and establish genuine rapport

  • Offer customers polite, supportive, and positive guidance on style and fit

  • Learn and incorporate extensive product knowledge into customer interactions, highlighting the unique features and benefits of our products

  • Build out your own custom shirting clientele by actively pursuing new business

  • Handle product returns, repairs, and customer concerns with care and understanding

Qualifications

General Requirements

  • Strong leadership skills and shopkeeper mentality

  • Excellent sales and customer service skills

  • Strong organizational skills and attention to detail

  • Excellent written and verbal communication skills

  • Self-motivated, proactive, and positive demeanor

  • Ability to lead a team effectively

  • Ability to work weekends

  • Ability to work at both Valencia and Chestnut locations

Physical Requirements

  • Ability to stand for up to 8 hours

  • Ability to walk up and down staircases, carrying boxes, product, and other store related items

  • Ability to regularly perform store maintenance.

  • Ability to safely lift boxes up to 30 lbs.

  • Comfort using ladders

Additional Information

We believe you will benefit from the fact that we are a small, local clothing company and enjoy the mom-and-pop Retail culture and community. Your salary will depend on your experience, and you will receive a competitive benefits package.