Retail Sales Associate

  • 383 Valencia St, San Francisco, CA 94103, USA
  • Full-time

Company Description

Taylor Stitch is a men’s lifestyle company headquartered in San Francisco, CA. We design and sell timeless, high-quality, and sustainable clothing. We pride ourselves on providing exceptional and seamless customer service on and offline. We are dedicated to maximize the potential of each day by maintaining a clean, organized, and shopable atmosphere for every customer.

 

Our Values

  • Operate with Integrity

  • Customers First

  • Shopkeeper Mentality

  • 1% Better Everyday

  • Our product is Sustainably Built for the Long Haul

Job Description

The Taylor Stitch Sales Associate is an integral part of the success of our brick & mortar locations. In this position, you will not only represent the Company and its values to customers on a daily basis, but grow and develop as a salesperson alongside our growing company as well. Our stores are exciting hubs located in San Francisco's most vibrant neighborhoods, where we seek to offer world-class customer service in a friendly and casual atmosphere while driving top-line sales. Our ideal candidate is as comfortable speaking about selvage denim and custom shirting as they are recommending a great new restaurant in the neighborhood. If your work ethic is as strong as your clothing knowledge, we want to hear from you.

 

Responsibilities

Sales and Customer Service

  • Actively greet and engage with every customer

  • Offer customers polite and supportive guidance on style and fit

  • Learn and incorporate extensive product knowledge into customer interactions, highlighting the unique features and benefits of our products

  • Collaborate with the e-commerce customer service team in order to provide a seamless customer experience

  • Develop a personal clientele by actively pursuing new business and mastering the art of made-to-measure

  • Handle returns, exchanges, repairs, alterations, and customer concerns with care and understanding

Operations

  • Meticulously maintain a clean, well-merchandised store and stockroom

  • Assist in maintaining accurate inventory in your store on a daily basis

  • Assist in the management of clothing alterations

  • Maintain an exceptionally well-merchandised store that is dynamic and engaging

Qualifications

General Requirements

  • Previous retail or sales experience highly valued

  • Excellent sales and customer service skills

  • Strong organizational skills and attention to detail

  • Excellent written and verbal communication skills

  • Self-motivated, proactive, and positive demeanor

  • Ability to work effectively with a team

  • Ability to work weekends

 

Physical Requirements

  • Ability to stand for up to 8 hours

  • Ability to walk up and down staircases carrying boxes, product, and other store related items

  • Ability to regularly perform store cleaning and maintenance

  • Ability to safely lift boxes up to 30 lbs.

  • Comfort using ladders

Additional Information

We believe you will benefit from the fact that we are a small, local clothing company and enjoy the mom-and-pop Retail culture and community. Your salary will depend on your experience, and you will receive a competitive benefits package.