Taylor Stitch is a men’s lifestyle company founded in 2008 and headquartered in San Francisco, CA. We design, produce, and sell timeless, high-quality, sustainable clothing and accessories and leverage customer feedback through every phase of our operation. We pride ourselves on our elevated customer service and pressure-free sales approach, and are dedicated to maintaining a clean, organized, and welcoming retail atmosphere for our customers.

Our Values

• Sustainably Built for the Long Haul

• Operate with Integrity

• Customers First

• Shopkeeper Mentality

• 1% Better Everyday

The Taylor Stitch Store Manager sets the tone for their team to win on a daily basis and leads by example to produce tangible results. Our brick & mortar stores are exciting hubs located in San Francisco's most vibrant neighborhoods. We seek to offer world-class customer service in a friendly and casual atmosphere while driving top-line sales. Our ideal Store Manager can keep a team happy, challenged, and motivated while driving sales goals and overall performance of their stores.

Responsibilities

Operations

• Take full ownership of your location by setting and maintaining exceptional cleanliness, organizational, sales, and customer service standards

• Manage the scheduling of your sales team in order to set yourself up for wins and maximize payroll efficiency

• Command your sales floor during the highest traffic hours of the day and days of the week

• Oversee repairs and alterations processes of your location

• Own the returning customer rate by driving client outreach

• Consistently and actively drive KPI’s of your location

• Collaborate with the Retail Director on creating sales contests, individual sales goals, and store events

• Consistently achieve or surpass monthly sales goals

• Be a champion of the Taylor Stitch brand and assist in building a community among the store teams and beyond

Sales and Customer Service

• Actively greet customers and establish genuine rapport

• Offer customers polite, supportive, and positive guidance on style and fit

• Learn and incorporate extensive product knowledge into customer interactions, highlighting the unique features and benefits of our products

• Build out your own custom shirting clientele by actively pursuing new business

• Handle product returns, repairs, and customer concerns with care and understanding

General Requirements

• Previous retail management experience is a must

• Strong leadership skills and shopkeeper mentality

• Excellent sales and customer service skills

• Strong organizational skills and attention to detail

• Excellent written and verbal communication skills

• Self-motivated, proactive, and positive demeanor

• Ability to lead a team effectively

• Ability to work weekends

Physical Requirements

• Ability to stand for up to 8 hours

• Ability to walk up and down staircases, carrying boxes, product, and other store related items

• Ability to regularly perform store maintenance.

• Ability to safely lift boxes up to 30 lbs.

• Comfort using ladders

We believe you will benefit from the fact that we are a small, local clothing company and enjoy the mom-and-pop Retail culture and community. Your salary will depend on your experience, and you will receive a competitive benefits package.