Taylor Stitch is a lifestyle company headquartered in San Francisco, CA. We design and sell timeless, high-quality clothing and accessories that are responsibly built for the long haul. Our team leverages customer feedback through every phase of our operation.

Our Values

• Operate with integrity
• Customers first
• 1% better every day 

• Act as the voice of Taylor Stitch on the frontline with customers
• Delight customers and deliver outstanding service over email, chat, voice, and SMS
• Read, assign, address, and resolve customer service inquiries from the daily inbox
• Partner with other team members to assign, problem solve, and triage tickets
• Process returns accurately and efficiently
• Continuously learn about company products and technologies
• Educate, empower, and inspire customers about our gear
• Act as a brand and product ambassador for Taylor Stitch
• Engage with our community on social media channels
• Generate thoughtful and strategic insights about the customer experience

• Bachelor’s degree
• Experience in a customer experience or retail sales —bonus if at a startup!
• Makes decisions based on the Golden Rule
• The ability to turn a bad customer experience into a great one
• Empathetic and clear communicator
• Problem-solver who understands how to work with all types of customer personalities
• Ability to prioritize and manage multiple tasks simultaneously
• Detail-oriented and highly organized
• Strong written and verbal communication skills
• Team player who feels there is no task too small
• A love for quality gear, great design, and the environment
• Experience with Shopify, Kustomer, or Returnly a plus

Interested? Take these next steps...

• Hit that button that says, "I'm Interested". 
• You can connect with Facebook or LinkedIn, or choose "Apply With Resume".
• Upload resume. 
• Before you submit, write a note letting us know why you are a great fit for our team and the position.