Customer Experience Associate

  • India St, Portland, ME 04101, USA
  • Full-time

Company Description

Taylor Stitch is a lifestyle company headquartered in San Francisco, CA. We design and sell timeless, high-quality clothing and accessories that are responsibly built for the long haul. Our team leverages customer feedback through every phase of our operation.

Our Values

  • Operate with integrity
  • Customers first
  • 1% better every day 

Job Description

  • Act as the voice of Taylor Stitch on the frontline with customers
  • Delight customers and deliver outstanding service over email, chat, voice, and SMS
  • Read, assign, address, and resolve customer service inquiries from the daily inbox
  • Partner with other team members to assign, problem solve, and triage tickets
  • Process returns accurately and efficiently
  • Continuously learn about company products and technologies
  • Educate, empower, and inspire customers about our gear
  • Act as a brand and product ambassador for Taylor Stitch
  • Engage with our community on social media channels
  • Generate thoughtful and strategic insights about the customer experience

Qualifications

  • Bachelor’s degree
  • Experience in a customer experience or retail sales —bonus if at a startup!
  • Makes decisions based on the Golden Rule
  • The ability to turn a bad customer experience into a great one
  • Empathetic and clear communicator
  • Problem-solver who understands how to work with all types of customer personalities
  • Ability to prioritize and manage multiple tasks simultaneously
  • Detail-oriented and highly organized
  • Strong written and verbal communication skills
  • Team player who feels there is no task too small
  • A love for quality gear, great design, and the environment
  • Experience with Shopify, Kustomer, or Returnly a plus

Additional Information

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  • Before you submit, write a note letting us know why you are a great fit for our team and the position.