Retail Store Manager

  • 2030 Chestnut St, San Francisco, CA 94123, USA
  • Full-time

Company Description

About Us

Taylor Stitch is a men’s lifestyle company headquartered in San Francisco, CA. We design and sell timeless, high quality clothing and accessories and leverage customer feedback through every phase of our operation. We pride ourselves on our elevated customer service and pressure-free sales approach, and are dedicated to maintaining a clean, organized, and shopable atmosphere for our customers.

Our Values

  • Operate with Integrity
  • Customers First
  • 1% Better Everyday 

Job Description

The Taylor Stitch Store Manager sets the tone for their team to celebrate wins on a daily basis and leads by example to produce tangible results. Our brick & mortar stores are exciting hubs located in San Francisco's most vibrant neighborhoods. We seek to offer world-class customer service in a friendly and casual atmosphere while driving top-line sales. Our ideal Store Manager can keep a team happy, challenged, and motivated while driving sales goals and overall performance of their stores.

Operations

  • Take full ownership of your location by setting and maintaining exceptional cleanliness, organizational, sales, and customer service standards

  • Manage the scheduling of your sales team in order to set yourself up for wins and maximize payroll efficiency

  • Command your sales floor during the highest traffic hours of the day and days of the week

  • Oversee repairs and alterations processes at your location

  • Own the returning customer rate by driving client outreach

  • Consistently and actively drive KPIs of your location

  • Collaborate with the Retail Director on creating sales contests, individual sales goals, and store events

  • Consistently achieve or surpass monthly sales goals

  • Be a champion of the Taylor Stitch brand and assist in building a community among the store teams and beyond

Sales and Customer Service

  • Actively greet customers and establish genuine rapport

  • Offer customers polite, supportive, and positive guidance on style and fit

  • Learn and incorporate extensive product knowledge into customer interactions, highlighting the unique features and benefits of our products

  • Build out your own custom shirting clientele by actively pursuing new business

  • Handle product returns, repairs, and customer concerns with care and understanding

 

Qualifications

General Requirements

  • Previous retail management experience is strongly preferred

  • Strong leadership skills and shopkeeper mentality

  • Excellent sales and customer service skills

  • Strong organizational skills and attention to detail

  • Excellent written and verbal communication skills

  • Strong command of menswear style, trends, and terminology

  • Self-motivated, proactive, and positive demeanor

  • Ability to lead a team effectively

  • Ability to work weekends

 

Physical Requirements

  • Ability to stand for up to 8 hours

  • Ability to walk up and down staircases, carrying boxes, product, and other store related items

  • Ability to regularly perform store maintenance

  • Ability to safely lift boxes up to 30 lbs.

  • Comfort using ladders

Additional Information

Interested? Take these next steps...

  • Hit that button that says, 'I'm Interested'. 
  • You can connect with Facebook or Linked In, or choose "Apply With Resume".
  • Upload resume, cover letter, and writing samples.
  • Before you submit, write a quick note letting us know why you are a great fit for our team.