Retail Store Manager
- 2030 Chestnut St, San Francisco, CA 94123, USA
Taylor Stitch is a men’s lifestyle company headquartered in San Francisco, CA. We design and sell timeless, high quality clothing and accessories and leverage customer feedback through every phase of our operation. We pride ourselves on our elevated customer service and pressure-free sales approach, and are dedicated to maintaining a clean, organized, and shopable atmosphere for our customers.
- Operate with Integrity
- Customers First
- 1% Better Everyday
The Taylor Stitch Store Manager sets the tone for their team to celebrate wins on a daily basis and leads by example to produce tangible results. Our brick & mortar stores are exciting hubs located in San Francisco's most vibrant neighborhoods. We seek to offer world-class customer service in a friendly and casual atmosphere while driving top-line sales. Our ideal Store Manager can keep a team happy, challenged, and motivated while driving sales goals and overall performance of their stores.
Take full ownership of your location by setting and maintaining exceptional cleanliness, organizational, sales, and customer service standards
Manage the scheduling of your sales team in order to set yourself up for wins and maximize payroll efficiency
Command your sales floor during the highest traffic hours of the day and days of the week
Oversee repairs and alterations processes at your location
Own the returning customer rate by driving client outreach
Consistently and actively drive KPIs of your location
Collaborate with the Retail Director on creating sales contests, individual sales goals, and store events
Consistently achieve or surpass monthly sales goals
Be a champion of the Taylor Stitch brand and assist in building a community among the store teams and beyond
Sales and Customer Service
Actively greet customers and establish genuine rapport
Offer customers polite, supportive, and positive guidance on style and fit
Learn and incorporate extensive product knowledge into customer interactions, highlighting the unique features and benefits of our products
Build out your own custom shirting clientele by actively pursuing new business
Handle product returns, repairs, and customer concerns with care and understanding
Previous retail management experience is strongly preferred
Strong leadership skills and shopkeeper mentality
Excellent sales and customer service skills
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Strong command of menswear style, trends, and terminology
Self-motivated, proactive, and positive demeanor
Ability to lead a team effectively
Ability to work weekends
Ability to stand for up to 8 hours
Ability to walk up and down staircases, carrying boxes, product, and other store related items
Ability to regularly perform store maintenance
Ability to safely lift boxes up to 30 lbs.
Comfort using ladders
Interested? Take these next steps...
- Hit that button that says, 'I'm Interested'.
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- Upload resume, cover letter, and writing samples.
- Before you submit, write a quick note letting us know why you are a great fit for our team.