About Us

Taylor Stitch is a mens lifestyle company headquartered in San Francisco, CA. We design and sell timeless, high quality clothing and accessories and leverage customer feedback through every phase of our operation. Each week, we unveil new designs in our crowdfunded “Workshop” platform, but only produce the products and quantities our customers demand.

Our Values

• Operate with Integrity
• Customers First
• 1% Better Everyday 

The Inside Sales & Operations Manager is a key member of the Wholesale team, responsible for supporting the sales objectives of the business unit while also working cross-functionally with Marketing and Planning to achieve overarching sales goals. This role is equal parts operational mastery and supreme customer account service, with an emphasis on nurturing relationships and building lasting partnerships. In this position you’ll be a true brand evangelist, shaking things up as part of the exciting, quickly growing team.

Sales Operations:

• Management of complete B2B wholesale customer order lifecycle. 
• Order entry, release for fulfillment, invoicing and tracking accounts receivable.
• Manage comprehensive and detailed customer "on order" and "available to ship" status reporting.
• Warranty and return shipment processing/crediting.
• Customer payment processing.
• Wholesale B2B website management including maintenance of current product assortment/merchandising, customer information, updating assets.
• Develop and execute ongoing email marketing campaigns targeting wholesale B2B audience.
• Coordinate with Product and Planning teams to monitor inbound product shipments and communicate with Wholesale customer base.
• Support international wholesale customer ordering, shipments and documentation.
• Support Marketing team initiatives such as sample ordering and tracking, coordinating events, and communicating sales programs.
• Maintain thorough knowledge of current and upcoming product ranges.

Inside Sales:

• Coordinate with key customer accounts to maximize sales downstream and drive profitable revenue.
• Maintain comprehensive understanding of customer needs throughout various sales channels (Ecommerce, Wholesale and Retail.)
• Identify new wholesale and strategic corporate partnership opportunities throughout national/international sales territory.
• Strengthen customer relationships through high touch relationship selling model.
• Manage rolling sales pipeline and track toward revenue objectives.

• Bachelor’s Degree in business related field or relevant experience in lieu of degree.
• Track record of success with previous sales experience (apparel ideal).
• Possess a marketing mindset with creative problem-solving skills.
• Collaborative and team focused attitude.
• Outstanding communication skills.
• Exceptionally attentive and customer centered.
• Ability to prioritize and track toward long- and short-term goals.
• Highly organized with obsessive attention to detail a must.

Interested? Take these next steps...

• Hit that button that says, 'I'm Interested'. 
• You can connect with Facebook or Linked In, or choose "Apply With Resume".
• Upload resume, cover letter, and writing samples.
• Before you submit, write a quick note letting us know why you are a great fit for our team.