As the industry's definitive source of expertise and insights into Talent Acquisition Technology, Talent Tech Labs helps organizations ranging from midsized businesses to enterprises such as KPMG, Disney, Allegis, Siemens, LinkedIn, EmployBridge, Workday and many others – select and leverage recruiting technology to improve the effectiveness of the talent acquisition process – helping enterprise clients and staffing companies apply technology to attract, select and hire talent at all levels of the organization. 

Why Join Us

Talent Tech Labs is a fast-growing nimble, and innovative company committed to our clients' success in recruiting. With a unique 7+ year lineage that originally started as an Innovation Hub, TTL has rapidly evolved into a trusted provider of fully independent advice on applying technology to recruiting. 

Talent Tech Labs offers a unique, startup-like experience with the scale and backing of the most respected names in the human capital and digital transformation sectors. From New York to Palo Alto - the entire TTL team is committed to delivering powerful and actionable insights to enterprise and staffing companies to differentiate them and make them successful winners in the war for talent. Through our passion for recruitment, we are making a difference, both for the companies that hire as well as for the people who want to be in the right job for them.

Our offering in the market is a unique research and advisory service, sold as annual or multiyear subscriptions, which we ideally can nurture into recurring loyal client relationships over a long period of time. We guild and advise clients through complex periods of digital transformation when they develop strategies and select the tools, with our help, to recruit the best talent for their business's needs.  

As our Senior Account Manager, you will cultivate relationships with the Talent Tech Labs' client membership, ensuring that they achieve maximum value from the research and advisory services they subscribe to. You will be responsible for working directly with client executives and our analyst team, ensuring that the client requirements are always being met, and ensuring that their collaboration with us is beneficial, enriching, and affords us the opportunity to increase our service offering and result in recurring renewals and a long and loyal client lifecycle.

• Develop the account strategy for each client and execute those strategies with the support of the research and product teams, marketing, and program management. 
• Build relationships with the executive sponsors at our clients and work to identify and establish new relationships with their teams and other lateral Talent leaders.
• Manage analyst access and project statement of work requests the clients have. 
• Work with the research team to initiate projects and exchanges that extract additional client insights and around their requirements and deliver recommendations that meet the client's needs.

• 5 – 7 years of work experience servicing the human resource function, ideally in the talent functions, for research delivery, consultative services, or other recurring revenue business models, with evidence of prior success.
• Proficiency in account planning and an understanding of the HR function or related recruitment industry knowledge from staffing, RPO, or an HR tech solution provider perspective. 
• The ability to comfortably nurture senior-level relationships within midsize to enterprise-scale organizations
• Proven experience building excellent client relationships through offering beneficial, insightful, and strategic insights into their businesses
• Proficiency in Salesforce and team collaboration tools
• Excellent written skills and conversational engagement with senior executives and sponsors
• Bachelor's degree, preferably in business, organization, entrepreneurship, or marketing.

Knowledge, Skills, and Abilities

• Strong written email communication skills and experience in documentation of live meetings and client interactions.
• Experience working with a CRM platform; comfort using the CRM as a personal productivity management tool (i.e., activity logging, report creation, knowledge management system)
• Ability to cultivate positive working relationships with clients and co-workers
• Capable of managing multiple projects and work assignments concurrently
• Demonstrated capacity to prioritize, schedule, and organize work – perform under tight deadlines 
• Consultative listening capabilities, ability to uncover client needs and frame propositions to respond to those needs
• Self-starter with the ability to accomplish job requirements with limited supervision

 A Little About You

You are creative and comfortable in looking for ways to grow relationships with clients and passionate about helping them to be successful. You love building community and facilitating sharing amongst members to help solve common challenges. You are able to confidently manage client expectations and ensure their satisfaction by providing feedback, insights, and updates in a timely manner. Your time management and communication skills are top-notch! You are someone who values working on a diverse team and enjoys providing clients with innovative insights and high-touch customer experiences.

This position can be based remotely within the United States for the person with the right prior professional experiences.

All your information will be kept confidential according to EEO guidelines.

We offer:

• A fast-paced, fun, and fulfilling career experience with significant visibility and growth potential
• Health, Dental, & Vision care
• 401k plan
• Commuter Benefits
• Employee Perks Program